Business Administration Customer Relationship Management c55fb2db164da7c3d0dd3d66d2235cce.doc LECTURE OBJECTIVES Understand relationship marketing. Understand the differences between relationship marketing and transaction marketing. Understand customer relationship management Identify the essential concepts on customer relations – customer satisfaction and customer loyalty 1. Understand Relationship Marketing 1.1 What is ‘Relationship Marketing’? Marketing consists of actions
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Successful Relationship Advice Joan COM / 200 September 16‚ 2013 Dear Ray and Sheri‚ My advice to you for a successful relationship is to learn and understand five learning outcomes: 1 Principles and misconceptions of effective interpersonal communication‚ 2 How words have the power to create and affect attitude‚ behavior and perception‚ 3 Understanding emotional intelligence and how it affects your interpersonal relationships‚ 4 Develop strategies for empathetic listening‚ and 5 Strategies
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discovered children learn to values themselves appreciate their peers and develop meaningful and significant relationships with one another. Some research indicates that promoting positive contact and cooperation between people of different groups can improve intergroup attitudes and relationships (Cameron & rutland 2008; Gaertner et al. 2008). Gender and early peer relationship‚ as early as the preschool years children tend to play with and befriend same sex companion. This is well
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Uruk society ‚ Enkidu has good relationship between Gilgamesh and make good friends. This is seems like contradictary with Aruru’s thougth‚in the first place society want to challange these two person .if readers look at praying Uruk’ people to god. But some way‚ after they are making good friend‚ Gilgamesh tyranny is not mentioned in the book because of their close relationship. To cite an example‚in the Tablet 2‚ Gilgamesh spend nigth and have sexual relationship with subordinate woman before
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goal by pooling their resources together and coordinating their activities. Robert M. Grant (2005) also put it that strategic partnership makes “a wide array of opportunities become available". For example‚ Atlas Copco in Nigeria is in a strategic relationship with two companies which are R.T. Briscoe Plc and United Technical and Allied Services Ltd (UTAS) which is a division of chellarams Plc. These two companies are given service and customer support and of course credit facilities by Atlas Copco while
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The Physician-Patient Relationship Tahira Duncan Drexel University Abstract Sexual contact that occurs concurrent with the patient-physician relationship is considered to be sexual misconduct. The Hippocratic Oath prohibits such relationships. The Oath is deeply rooted in first do no harm. By violating beyond the boundaries in a patient-physician relationship it cause harm to the patient. Boundaries: The limits of appropriate behavior by a professional toward his/her client. Transference:
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Data Modeling Introduction Entity Relationship Modeling (ERM) a technique used to analyze & model the data in organizations using an Entity Relationship (E-R) diagram. Database Management System 1 Isaac M Morallo – MAITE LPU - Laguna Definitions Entity an aggregation of a number of data elements each data element is an attribute of the entity Background Introduced by Peter Chen in ‘75 now widely used You’ll find them in: Structured Systems Analysis and Design Methodology (SSADM)
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CRM1 - 18.09.2012 What is Customer Relationship Management? “CRM is the core business strategy that integrates internal processes and functions‚ and external networks‚ to create and deliver value to targeted customers at a profit. It is grounded on high quality customer related data and enabled by information technology.” Type of CRM Strategic ! Dominant characteristic Strategic CRM is a core customer-centric business strategy that aims at winning and keeping profitable customers.
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APPLICATION OF CUSTOMER RELATIONSHIP MANAGEMENT IN INFORMATION TECHNOLOGY INDUSTRY SUBMITTED TO: SUBMITTED BY: Prof. Sanchita Ghosh Shankar Narayan Batabyal Roll no: FT(FS)-11-353
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Making sense of customer relationship management Software applications that automate the marketing‚ selling and service functions of the businesses. Levels of CRM: ◦ Strategic CRM ◦ Operational CRM ◦ Analytical CRM Winning and keeping profitable customers Focused on the development of a customer – centric company Three other major business orientations: ◦ Product – centric ◦ Production centric ◦ Sales – centric Focused on: ◦ marketing automation
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