THE GAP MODEL OF SERVICE QUALITY Service Quality Quality of the service is the degree of conformance of all the relevant features and characteristics of service to all the aspects of the consumers’ needs limited by the price and delivery s/he will accept. Quality can be viewed from two perspectives: Internal quality specifications based on conformance to based on customer-perceived External quality quality Importance Of Quality For Service Marketers Gain competitive
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European Journal of Operational Research 154 (2004) 345–362 www.elsevier.com/locate/dsw Returns to scale in different DEA models Rajiv D. Banker a‚ William W. Cooper b‚ Lawrence M. Seiford c‚ Robert M. Thrall d‚ Joe Zhu e‚* c School of Management‚ The University of Texas at Dallas‚ Richardson‚ TX 75083-0658‚ USA Graduate School of Business‚ The University of Texas at Austin‚ Austin‚ TX 78712-1174‚ USA Department of Industrial and Operations Engineering‚ University of Michigan‚ Ann Arbor‚ MI
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Chapter 7 Survival Models Our final chapter concerns models for the analysis of data which have three main characteristics: (1) the dependent variable or response is the waiting time until the occurrence of a well-defined event‚ (2) observations are censored‚ in the sense that for some units the event of interest has not occurred at the time the data are analyzed‚ and (3) there are predictors or explanatory variables whose effect on the waiting time we wish to assess or control. We start with some
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COMPANY POLICY Table of Contents Introduction About the Company Hours of Operation/Work Schedules Telecommuting Attendance Policy Leave of Absence Policy Family Medical Leave Pay and Compensation Overtime Vacation Holidays Personal Days Sick Days Funeral Leave Jury Duty Military Reserve Duty Health Benefits Flexible Spending Accounts Equal Employment Policy Termination Drug and Alcohol Policy Safety Policy Workplace Security Policy Dress Code Policy Smoking Policy Telephone
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Models of Disability Disability is a human reality that has been perceived differently by diverse cultures and historical periods. For most of the 20th century‚ disability was defined according to a medical model. In the medical model‚ disability is assumed to be a way to characterize a particular set of largely static‚ functional limitations. This led to stereotyping and defining people by condition or limitations. World Health Organization (WHO) – New definition of Disability In 2001‚ the
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scenario‚ it becomes all the more imperative to prevent violations itself from becoming norms‚ to protect public interest from huge corporate scandals. In an attempt to safeguard the corporations and the economy on the whole‚ a robust whistleblower policy as part of the corporate governance strategy is a very valuable tool. It empowers employees to act on incidences of misconduct and help maintain a safe workplace‚ while protecting profits and reputation.
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INTER-GENERATIONAL ENERGY SECURITY POLICY BRIEF Purpose The purpose of this policy brief is to provide the ACT Office of the Commissioner for Sustainability and the Environment (OCSE) with suggestions on securing inter-generational equity for energy within the ACT. electricity (22%)‚ diesel (18%)‚ and petrol (16%). Solar energy accounted for below 1% of Australia’s net energy consumption (seen in Figure 1). Regarding electricity prices‚ (seen in Figure 2) Canberra has witnessed a 45% increase
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3.1. The AK growth model The models described so far all have the implication that changes in government policies‚ such as subsidies to research or capital investment‚ have level effects but no long-run growth effects. That is‚ these policies raise the growth rate temporarily as the economy grows to a higher level of the balanced growth path. But in the long run‚ the growth rate returns to its initial level. There are two meanings of the phrase endogenous growth: [1] Long-run growth is not
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Leadership Model (LMX & Style Approach) Assignment submission for Post Graduate Certificate Program in Management (PGCPM–3) Name of the Faculty: Prof. Pawan Kumar Singh Subject: Group Behavior in Organization (OB – 2) Submitted by: Srinivasa Kottakota Student ID: S080600000036 CAF ID: 60602080320 [pic] Name of the Centre: NIIT Imperia‚ Hyderabad TABLE OF CONTENTS |S. N. |DESCRIPTION
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the heuristics and biases approach) and the ecological approach advanced by Gigerenzer and others. We make a proposal of how to integrate Simon‟s approach with the main current approaches to decision making. We argue that this would lead to better models of decision making that are more generalizable‚ have higher ecological validity‚ include specification of cognitive processes‚ and provide a better understanding of the interaction between the characteristics of the cognitive system and the contingencies
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