S Y L L A B U S Sales Force Strategies and Management: MBA 698 Summer II 2006 Instructor: Dr. Mark Leach Office: Hilton 315 Phone: (310) 338-1896 e-mail: mleach@lmu.edu Course Objectives: • To examine the linkages among management of the sales function‚ personal selling activities‚ and the marketing area. • To gain an understanding of the role of the sales force in achieving of the firm’s marketing objectives. • To develop an understanding of sales practices
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Definition “Mission statement is a description of what an organization actually does – what its business is – and why it does it.” [1] Understanding the tool Often called the “credo”‚ “philosophy”‚ “core values” or “our aspirations”‚ organization’s mission is the statement that defines its core purpose or reason for being [2]. It tells who a company is and what it does. According to P. Drucker‚ often called the father of modern management‚ a mission is the primary guidance in creating plans‚ strategies
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A person will never be able to accomplish a journey without a very strong reason that drives him/her. A strong reason that a person holds onto until the end‚ that would make all the battles worth the fight. For workaholic FedEx troubleshooter Chuck Noland (Tom Hanks)‚ the drive that kept him up until the end was hope. The hope to return to his old life‚ to be back together with his long time sweetheart Kelly Frears (Helen Hunt). The movie Cast Away (2000) – in which Robert Zemeckis had directed in
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Role of Stakeholder Jane C. Doe MGT/420 December 10‚ 2012 George Wells Role of Stakeholder The role of stakeholder in implementing a quality management process is one that has many facets. When an organization decides to embark upon a quality management process there are many people‚ internally and externally‚ dependent upon or affected in some way by the final product‚ output or process ("Tutorialspoint"‚ 2012). In order to decide who the stakeholders will be in the process‚ management
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service guy answer that the organization didn’t encourage its front line people to empower to do something about customer complaints. Sometimes extreme customer service has to be done‚ as the guy from Fedex who walks 20 years ago in a flood to deliver and pick up a package. As Liz Strauss said: FedEX man raised the new package high above his head and said very loudly‚ “Fed EX we deliver. We pick up too!” According to the Policy of Two Money Back Guarantees‚ I would said they definitely have to give
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Value Chain Model and Competitive Force Model BUSA 310: Dr. Chris Lee Carl Field Justin Kelly Jacob Augustine Monique Becker Value Chain Model [pic] Value Chain Model of United Postal Service United Postal Service (UPS) and every business has a Value Chain Model in order to be able to make sure that you have the best values for your internal and external customers. We have two activities‚ which are the Support and Primary. The UPS Support activities involve the Firm Infrastructure
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foundation on which our success has been built. Caring for our employees and stakeholders‚ as well as the environment and the communities we serve‚ have played a huge part in our past and will continue to shape our future. Vision Statement of FedEx FedEx Corporation’s vision is a world where goods and information move quickly and seamlessly. A world where businesses source raw materials and parts globally‚ then move high-value goods quickly between continents and across time zones. A world where
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ANY KIND CHECKS CASHED‚ INC. V. TALCOTT ANY KIND CHECKS CASHED‚ INC. V. TALCOTT Southern New Hampshire University Any Kind Checks Cashed‚ Inc. v. Talcott According to the UCC‚ a holder in due course is a holder who takes an instrument for value in good faith and devoid of notice of assured claims‚ as well as defenses on the instrument. It is imperative in the case of ‘Any Kind Checks Cashed‚ Inc. v. Talcott’ to determine if the holder of the instrument acted in good faith
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Case: United Parcel Service’s IPO Please answer the following questions. Limit your responses to four pages total. These should provide a good foundation for our next class discussion of the case. 1. How is UPS performing? Back up your assessment with your financial ratio analysis. What factors in your opinion are driving this performance? UPS has grown from modest beginnings to an organization that ships for that 15 million packages a day with over 6.1 million customer in more than 200 counties
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State and explain the major strategic uses of information technology. Information systems have become very crucial in contributing to the accomplishment of organizational long term strategic goals. There are three strategic uses of information technology which are to redesign business processes (looking inward)‚ as competitive tools (looking outward) and for organisational linkage (looking across) In redesigning business processes the focus is on revamping inflexible paper-based processes and hierarchical
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