MIS 3210 - Critical Thinking and Project Management Homework #2 Use a Duncker Diagram to identify many potential solutions The Duncker diagram technique is used after you have articulated your “present state” and “desired state”. It is used to generate many ideas for solutions to a problem. But it works by prompting you to not only consider solutions that achieve the desired state but also solutions that make it “okay” –with you - to NOT necessarily achieve the desired state. This technique
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service guy answer that the organization didn’t encourage its front line people to empower to do something about customer complaints. Sometimes extreme customer service has to be done‚ as the guy from Fedex who walks 20 years ago in a flood to deliver and pick up a package. As Liz Strauss said: FedEX man raised the new package high above his head and said very loudly‚ “Fed EX we deliver. We pick up too!” According to the Policy of Two Money Back Guarantees‚ I would said they definitely have to give
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more of these features are considered important enough to warrant the cost. Different courier services operate on all scales‚ from specific towns or cities‚ to regional‚ national and global services. The world’s largest courier companies are DHL‚ FedEx‚ TNT N.V.‚ UPS‚ and Aramex. These offer services
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JIT benefits‚ as framed by Garrison and Noreen (2000)‚ include the bolster of working capital by reducing capital in inventories; the optimization of space for more productive works; the increase of productivity; and the reduction of defect rates. Similarly‚ Younies‚ Barhem‚ and Hsu (2007) found that: The implementation of JIT can provide many advantages to a company. The usage of JIT techniques can improve a company’s problem solving capabilities by exposing problems in the production process
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gifts. The fresh flower order goes immediately to one of 30 growers in the C&C network‚ who picks and packages the flower and ships them via FedEx. The flowers arrive fresher and last about 10 days longer than flower ordered from stores-best retailers. The credit for such an efficient value chain goes to the sophisticated system and C&C strong alliances with FedEx and the grower. Calyx & Corolla was primarily a mail order company‚ but management is now considering expanding their market and is unsure
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low do to the fact that existing brands already have strong brand identification‚ and there are no cost advantages to entering‚ like government subsidiaries or favorable locations. There would also be aggressive reaction from the three main players (FedEx‚ UPS‚ Airborne) since the level of rivalry is already so high. Buyer power (customers consisting of businesses and the general public) is high mainly because the large volume of customers have no brand loyalty in the express mail industry. Customers
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2 1. What FedEx strengths provide it an advantage against UPS? The biggest advantage that FedEx had over UPS high speed internet tracking system that provides easier and better tracking service for all customers including large businesses. UPS did not have this technology the time FedEx had it‚ UPS only had their trucking service meanwhile FedEx invested in their tracking systems as well as their air delivery system that contain tracking systems too. 2. Was it a good idea for FedEx to follow UPS
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FedEx Corporation Principles of Management Project Prepared for: PENY VLAGOS Prepared by: MOTASAM TAK NARE Introduction The need is the mother of invention ‚back in the time ‚a long time ago there were spaces to fill and needs to create ‚ CEO Frederick Smith took advantege of these spaces by coming up with FEDEX (transport over night). Fedex took a big place in the shipping industry in the united states very fast ‚by providing fast a good servise‚in more
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INTERNATIONAL STRATEGY ANALYSIS OF FEDERAL EXPRESS (FEDEX) Introduction of the Firm Headquartered in Memphis‚ Tennessee‚ Federal Express (FedEx) pioneered the package delivery industry with its air and ground express delivery system in 1971. By 1998‚ Federal Express had rebranded itself and created its corporation as FDX Corporation. The FedEx Corporation as we know it today was once again rebranded in 2000. Today FedEx is a global provider of transportation‚ e-commerce‚ and supply chain
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