SATISFACTION SURVEY FOR FEDEX 17 Appendix B: Customer Survey Results 18 1. Introduction Figure 1: Regional Head Quarters of FedEx Figure 2: FedEx Corporate Logo; courtesy www.fedex.com FedEx Corporation‚ situated in US‚ is one of the leading supply chain management solution providers in the world. With annual revenues as high as USD33 billion‚ the company offers incorporated business solutions in logistics through operating collaborative companies jointly under the FedEx brand. FedEx’s group
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related information services” (FedEx‚ 2005u‚ para. 1). FedEx strives to provide reliable‚ competitive‚ global‚ air and ground transportation of priority goods at a remarkable speed. FedEx will continue working to develop outstanding relationships among its employees‚ partners‚ and suppliers‚ while maintaining ethical and professional principles within its corporate staff‚ keeping safety the “first consideration in all operations” (FedEx‚ 2005u‚ para. 1). FedEx has based its strategic mission
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be a better performer in the long run as compared to FedEx. Competitive Advantage UPS has a first mover advantage over FedEx‚ beginning air delivery service in 1929. Although FedEx was the first to own and operate their own planes and introduced the innovative “hub and spoke” distribution pattern‚ UPS leads in specialized transportation and logistics services. In 1975‚ UPS promised package delivery to every address in the United States; FedEx was not able to guarantee delivery in every area. When
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UPS vs. FedEx The best thing in countries that have competitive package carrier business is that if ever you need to send something to someone‚ whether that package is classified or not or fragile or not‚ you’d be guaranteed that it is in safe hands. Not only that‚ no matter what package carrier company you choose you’d be guaranteed of the quality service that it’ll provide. These package carrier companies are kind of obliged to suck up on you so you’d choose them over the other. So the best way
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packages per day. This shows that CP is the most profitable and huge potential for growth. Customer analysis – Who needs CP? How large is the market? Is CP an economically viable product? Can FedEx do 6000 CPs a day? If you look at the current market for Special-Handled Packages there is huge potential for FedEx to take market share with CP and reach their goal of 6000 Pieces per day. Two products that are already offered in the market (Airline Over-the-Counter and Skycap and VIP Services) cost more
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Federal Express (FedEx) Corporation was founded by Frederick W. Smith in 1971 when he was just 28 years old and it specializes in overnight delivery of heavy freight‚ high-priority documents and packages. It has operations in 211 countries and it operates all over the United States providing delivery of time-sensitive‚ valuable cargo worldwide. Its main headquarters are in Memphis Tennessee USA and its subsidiaries include FedEx Express‚ FedEx Office‚ FedEx Trade Networks‚ FedEx Ground‚ FedEx Custom Critical
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excellent communication with their customers. They use tracking devices on all shipments‚ and customers can find out where their shipment is through many different avenues including a user-friendly Web site. Federal Express customers are assured that FedEx will always be on top of technology. Strategic Vision: Federal Express’ will always have competent top managers in charge of strategic direction. Frederick Smith built an industry leader‚ and kept it in that position since 1973. First-Mover Advantage:
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UV2561 Rev. Sept. 7‚ 2011 FEDEX CORP. VERSUS UNITED PARCEL SERVICE OF AMERICA‚ INC.: WHO WILL DELIVER RETURNS FROM CHINA? On April 17‚ 2006‚ the International Air Cargo Association hosted its first-ever meeting in China. The location could not have been more appropriate. China was shaping up to be the world’s most significant market for air cargo‚ and Yan Yuanyuan‚ director general of China’s General Administration of Civil Aviation‚ had just announced that China would be opening up its
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sustainability issues‚ so that it can continue to fulfill its role as a catalyst for economic and social development‚ while reducing its impact on the environment‚" Benjamin said in a statement‚ A C W A FedEx will retire freighters due to the company’s underwhelming performance FedEx sees sluggish numbers‚ packs up freighters lthough FedEx’s revenue rose 3.8 percent‚
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Strategic Analysis of FedEx in China Strategic Management Luis Carlos Estrada Flores 15023098 June 19th‚ 2015 Table of Contents 1. Introduction p. 2 a. FedEx in China p. 3 2. Vision p. 4 3. Mission p. 4 4. Strategic positioning p. 5 a. PESTEL analysis p. 5 b. Porter’s Five Forces p. 8 c. SWOT p. 9 d. Value Chain p. 10 5. Corporate level strategies p. 11 6. Suggestions and Conclusions p. 13 7. References p. 15 Introduction FedEx is a company‚ founded in 1971 by
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