FACULTY OF BUSINESS AND ECONOMICS MAN33 Service Operations Management UNIT GUIDE 2011 STUDY PERIOD 1 Unit Coordinator: Dr Anura Amarasena Faculty Policy on Plagiarism Plagiarism is the use of another person’s work or idea as if it were your own. The other person may be an author‚ critic‚ lecturer or another student. When it is desirable or necessary to use another person’s material‚ take care to include appropriate references and attribution – do not pretend the ideas
Premium Management Operations management Service system
Functional Area Plan: Production and Operations By Deirdre Gist Member of The Signature Coffee Cup Crew Part 1: Production and Operations Manager Composition The ultimate goal for the company is to foster growth and expansion by becoming the foremost provider in quality products and customer service. In order to reach this goal and experience 100% growth over the next five years‚ the Production and Operations department (“Productions”) must streamline its manufacturing and restructure
Premium Management Plastic Operations management
CASE: HARD ROCK CAFÉ MGT 215 OPERATIONS MANAGEMENT OBJECTIVES AND SCOPE The activity provides different objectives; one of the main objectives is to be able to work within a group. This may seem like something easy‚ but different complications may also arise along the road. That is why it was very important for us to choose the right groupmates to ensure efficient results. But the more specific objective of the activity is to learn what it takes
Premium Management Operations management
0263-2373/96$15.00+ 0.00 Mechanisms for Building and Sustaining Operations Improvement DAVID UPTON‚ Associate Professor of Technology and Operations Management‚ Harvard Business School‚ USA It is no longer enough‚ it would seem‚ to know how to use operations as a competitive weapon‚ nor is it enough to ’continuously improve’ those operations. The spoils of operations-based competition now go to those firms who can improve their operations fastest‚ and sustain that improvement over time. This fact
Premium Management Operations management
1 Operations and Productivity PowerPoint presentation to accompany Heizer and Render Operations Management‚ 10e Principles of Operations Management‚ 8e PowerPoint slides by Jeff Heyl © 2011 Pearson 1-1 Outline Global Company Profile: Hard Rock Cafe What Is Operations Management? Organizing to Produce Goods and Services Why Study OM? What Operations Managers Do © 2011 Pearson 1-2 Outline - Continued The Heritage of Operations Management Operations in the Service Sector Differences
Premium Management Productivity Operations management
high-volume and medium volume systems because the productions are the similar. Scheduling for job shops is more difficult because the products formed are customized or of a personal nature and therefore are not mass produced. Stevenson‚ William J. Operations Management‚ 11th Edition. McGraw-Hill Learning Solutions‚ 2011. VitalBook file. 5. Briefly describe each of these priority rules: FCFS – First come first serve; it is processing jobs in the order they are received at the work station or machine
Free Operations management Mass production Manufacturing
companies across the world. FedEx has used and will continue to use technology as a catalyst to promote growth in a continually changing global business environment. Team A will explore and define FedEx’s plans to use emerging technology to sustain and/or gain market share. This study will identify how the organization deploys current technology‚ performs value chain analysis‚ manages change‚ develops social contracts‚ and approaches global challenges. About FedEx FedEx is a network of companies
Premium Customer service
production operations‚ the involved technologies and the management plan. The three factors are necessary for the establishment of a long-lasting operation. In this evaluation‚ the three things will form the best part of the plan. Expertise in these areas is required for a better experience in the market regardless of the possible challenges. Operations Plan This section is involved with the necessities of operation. These include
Premium Asset Operations management Implementation
assembly operations by constructing a new plant in Ridgecrest‚ Mississippi. The firm‚ a major producer of pickup campers and camper trailers‚ had experienced five (5) consecutive years of declining profits because of spiraling production costs. The costs of labor and raw materials had increased alarmingly‚ utility costs had gone up sharply‚ and taxes and transportation expenses had steadily climbed upward. In spite of increased sales‚ the company suffered its first net loss since operations begun in
Premium Management Labor Operations management
Spring 2013 DS 412-13: OPERATIONS MANAGEMENT COURSE OUTLINE Instructor: Prof. Ramesh Bollapragada Office: BUS 206A Phone: 415-338-7487 Email: rameshb@sfsu.edu Website: http://online.sfsu.edu/~rameshb Class Hours: T‚ TH 12:35 – 13:50 Class Location: BUS 210 Office Hours: T‚ TH 11:00 pm – 12:30 pm Textbook: Stevenson‚ William J.‚ Operations Management‚ 10th Edition‚ McGraw-Hill (2009). (Available in SFSU Book Store)
Premium Operations management Final examination Management