Harvard Business School Airborne Express Case Study Q1. How and why has the express mail industry structure evolved in recent years? How have the changes affected small competitors? The Express mail industry in the United States had a volume of $16-17 billion on expedited shipments in the year 1996. In the years before shipment volumes has risen 15-20% per year. However due to higher competition prices have fallen which resulted in a rise of only 10-15% in total revenues. As an example of
Premium United Parcel Service Express mail Deutsche Post
Airborne Express Written Case Analysis Express Mail Industry Structure The environment of the express mail industry has experienced drastic changes over the past decade‚ let alone since its inception in the 1900’s. As a result of changing tastes amongst consumers‚ the industry has adopted practices that have allowed it to perform more efficiently in terms of geographic scaling‚ product assortment of goods being transported‚ meeting customers varying needs‚ as well as enhancing the range of
Premium Deutsche Post Customer service Express mail
Airborne Express Case Study Evaluation of Business Leading to Sustained Superior Performance September 24‚ 2010 J401 Airborne Express’ Strategy: Value Mix Airborne considers itself as “the flexible‚ solution-oriented express carrier” with an ability to tailor its services to the needs of particularly large business customers - providing low cost‚ next day‚ and second day deliveries. In this way‚ Airborne has asserted itself using a Cost-Leader strategy (please see appendix 1). Continually
Premium Customer Customer service United Parcel Service
Q1) What is the industry attractiveness like in 1997? Has it changed in recent years? Q2) Does Airborne Express have a competitive advantage? Is it sustainable? Q3) What recommendations will you give Airborne Express? ---------------ESSAY START ------------------ Industry Attractiveness in 1997 The industry is defined as the Domestic US Express Mail industry. This includes overnight and second day delivery. In order to assess the attractiveness of the industry‚ a Porters’ Five Forces analysis
Premium Deutsche Post United Parcel Service Express mail
EXECUIVE SUMMARY Summary Analysis: Airborne express has been making good profits for few years now and has 16% of express mail market share. The company follows the “best cost provider” strategy‚ meaning provides best price to the customer compared to rivals by maintaining good product attributes. Another key strategy of the company is focus on niche markets. The company ensures to have a sustainable competitive edge in the market by providing the lowest cost. However‚ the competition from
Premium United States Postal Service Deutsche Post Express mail
Program The leading company in express airfreight shipments is seeking to maintain its superiority in an increasingly competitive global market place. The case describes how FedEx has used information technology to enhance the reliability of its service and add extra features for customers. The case also describes the FedEx ’s efforts to improve service quality in the U.S.A.‚ including new measurement techniques‚ training‚ and "internal marketing". With the company facing a profit crunch following
Premium United Parcel Service Express mail
December 31st‚ 2007 To: Robert Brazier & Senior Management Team of Airborne Express From: Strategic Analyst Re: Recommendations and Implementations for recent issues in Airborne Express Executive Summary: Airborne Express has many options available for sustainable growth and success in the coming years. After the recent 29% increase in revenue over the past year‚ there are opportunities to take into consideration that will boost this growth for the fourth quarter. This company should join the “industry
Premium United Parcel Service Deutsche Post Pricing
Slide 1-Current efforts United Parcel Service (UPS) is very involved within the communities in which the company operates‚ and promotes the importance of volunteerism and philanthropy. UPS fosters a persona of being more than another company that is known for just delivering packages. The company has launched several different programs to help the communities not only where the company operates but also where employees and their families live. The company promotes the importance of community
Premium United Parcel Service United States United States Postal Service
Company Overview Who doesn’t know American Express and their famous logo‚ the Roman Centurion? American Express has become a household name for much of the world; the brand itself is prestigious and powerful‚ while their service is world renowned. American Express’s humble beginnings started way back in 1850 when Henry Wells‚ William G. Fargo‚ and John Warren Butterfield launched an express mail business in Buffalo‚ New York (Grossman‚ 1987). Business was great and profits soared‚ mainly because
Premium Express mail American Express United States
10 3.1 Political 10 3.2 Economic 10 3.3 Social 10 3.4 Technological 11 3.5 Legal 11 3.6 Environmental 11 3.7 Competitive Environment 12 3.7.1 Inter-Company Rivalry 12 3.7.2 Threat of New Entrants 12 3.7.3 Bargaining Power of Suppliers 12 3.7.4 Bargaining Power of Buyers 12 3.7.5 Threat of Substitute Services 13 4.0 Internal Environment Analysis 14 4.1 Resources 14 4.1.1 Tangible Resources 14 4.1.2 Intangible Resources 15 4.2 Capabilities 16 4.2.1 Inbound Logistics
Premium Customer Malaysia Service