the competitiveness of air cargo express carriers in the Korean market. Our AHP analysis shows that accuracy and promptness are the two most influential factors to competitiveness‚ and that DHL is most competitive in the Korean market‚ followed by FedEx‚ TNT‚ EMS‚ and UPS. We further examine both the factor importance and carriers’ competitiveness from the perspective of service users. While accuracy and promptness remain as important factors‚ price becomes the most important factor. Finally‚ an importance–performance
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Total Quality Management (TQM) Survey Paper Rosa L. Butler University of Phoenix MGT 449/ Quality Management and Productivity Group# BSBMA/0804 Mr. Ed Dempsey February 8‚ 2006 Total Quality Management (TQM) Survey Paper Organizations strive to ensure that their customers receive quality products and are satisfied with the service they receive. They realize this is a very important factor toward having a successful business. The first step toward achieving success is ensuring that the
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The case in DHL gives the situation faced by DHL Worldwide Express (India)‚ a division of Airfreight Ltd‚ which is a company engaged in different activities connected with transportation of cargo (both domestic and international)‚ domestic surface transport‚ logistics and express operations. It also has two subsidiaries‚ one a travel agency and another engaged in money transfer operations. Shipping is also under a subsidiary. The DHL division has an alliance with DHL Worldwide Express‚ the worldwide
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Information Systems Maruti Suzuki 1. What were the business challenges facing Maruti Suzuki management prior to adopting the Oracle suite ? Because of the fact that Indian automobile industry market is the faster growing in the world‚ Maruti Suzuki has to cope with a growing demand‚ an extent of the company which is the leader on the Indian automobile market. Indeed‚ Maruti Suzuki needed an efficient technological tool which inter-connects the different sectors of the company‚ and permit
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In this day and age‚ it is hard to find someone who truly works hard enough to get what they want. A majority of society just sits around and takes advantage of the government‚ not bothering to lift a finger or to actually work. However‚ one individual particularly I have always looked up to because of his hard work is my father. No matter what the weather consists of‚ how terrible he is feeling or what all he has to sacrifice; he has constantly made it his priority to work hard to support his family
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M8A1: Final Project: UPS Jordan W. Montoya Excelsior College Abstract The United Parcel Service has been in business since 1907. Over 100 years of delivery services must be a result of a certain method of management and business that has allowed them such success over time. What type of structure do they use within the workplace to manage the flow of packages? What promotion system do they use and how does it affect employees’ commitment to work? What type of organizational
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Adoption of strategic total quality management philosophies Multi-criteria decision analysis model Christian N. Madu‚ John Aheto and Chu-Hua Kuei Lubin School of Business‚ Pace University‚ New York‚ USA Dena Winokur Marketing Department‚ Pace University‚ New York‚ USA Introduction In today’s competitive environment‚ quality is the key to an organization’s success and survival. To compete effectively‚ companies must embrace the principles of total quality management (TQM) and incorporate
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Case analysis of DHL DHL was founded in1969 and has a high performance in the worldwide market. As the important strategic significance and high margin of U.S. express and logistics market‚ DHL attempted to entry the market since 1983. The value-add services of DHL DHL offers international logistic services. DHL provide three parts of value-add service as Assembly‚ Kitting and Co-packing Services; Pre-retail Services and other services. Assembly‚ Kitting and Co-packing Services include Product
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Executive Summary The focus of the strategic marketing plan would be to outline a strategy for the TNT company‚ which is a very well known courier company. This company has managed to gain success in the past but it is apparent that in placed like Malaysia‚ the company is undergoing heavy competition from various other courier companies. Increasing competition‚ lack of innovation and high pricing are all factors that are contributing to the low performance of the TNT company in Malaysia. What
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forward to leading the company with others and‚ with support from the extended management team." The Business Courier Market The global business courier market is dominated by several large organisations‚ these include the often familiar names such as FedEx‚ DHL‚ TNT and UPS. All of whom operate across the globe and offer express delivery services primarily to business customers. On a national level many of these organisations will compete against the home country mail providers (e.g. Royal Mail in
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