Angelo Fontana Business Monday Centurion Air Cargo grows‚ eyes new international markets. For years‚ the air cargo industry has been plagued with too much capacity chasing too little business. Jet fuel the single largest cost‚ currently consuming more than 40 percent of expenses is essentially beyond management’s control. Since the terror attacks of Sept. 11‚ 2001‚ security costs have skyrocketed and regulations are tough. Last week‚ a shipment of horses from Miami to Caracas was postponed
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Total Quality Management: Utilizing the Six Sigma Model Ingrid Dumprey In healthcare today‚ safety and quality are topics that are discussed frequently. They are integral components of patient care‚ and are essential for the survival of any organization. Through the utilization of total quality management‚ system processes can be improved. Total quality management is defined as “managing the entire organization so that it excels on all dimensions of product and
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surface of the metals in exploitation as orthopaedic implants for humans. The diseases such as osteoporosis‚ osteoarthritis‚ bone tumour and trauma are the reasons for joint replacements in population over 50 years of age in developed countries. The Total Hip Replacement (THR) is an excellent alternative for patients suffering from joint failure caused by osteoarthritis. The historical failure of artificial implant restorative procedure has been due to the wear of components with subsequent bone resorption
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Quality management and international standards Quality is the ability of a product or service to meet customer needs and exceed them. Implications of quality In addition to being a critical element in operations‚ quality has other implication: Company reputation – an organization can expect its reputation for quality – be it good or bad – to follow it. You are known by the company you keep! This statement does not only apply to individuals but organizations as well. Quality will show up in perception
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TOTAL QUALITY MANAGEMENT Lecture I History of Quality During the early days of manufacturing‚ an operative’s work was inspected and a decision made whether to accept or reject it. As businesses became larger‚ so too did this role and full time inspection jobs were created. Accompanying the creation of inspection functions‚ other problems arose: • More technical problems occurred‚ requiring specialized skills‚ often not possessed by production workers • The inspectors lacked training • Inspectors
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Total …… Quality…… Management…… Presentation slides by Dr Anjan Ghosh ….. ……VP-TQM Exide SXC-Logistics & Supply Chain Management March -April 2013 External Developments in last 40 years that has changed the Business Environment • Customers have taken charge – buyers market ‚ diverse customer requirements • Competition intensified – no more monopolies ‚ level-playing fields • Shifts in industrial zones – products made & sold globally ‚ no specific place • Changes in customer & supplier
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There are eight such dimensions of quality. These are: 1. Performance: It involves the various operating characteristics of the product. For a television set‚ for example‚ these characteristics will be the quality of the picture‚ sound and longevity of the picture tube. 2. Features: These are characteristics that are supplemental to the basic operating characteristics. In an automobile‚ for example‚ a stereo CD player would be an additional feature. 3. Reliability: Reliability of a product is
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others‚ so advertisement should show features and benefits of the product. I think the FedEx Express made an undoubtedly clever and perfectly advertisement that is my reason for chose it. The FedEx Express created a line of ads that shows a picture that insinuates instantaneous shipping‚ which is something that most people wishing to ship packages would want. A white opened box in the center of the picture‚ and the FedEx Express logo mark on it. The picture shows one person putting an object in the top
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1. Why is there a new or renewed interest in the field of project management? Organisations are realising that much of the work they do is actually project based and as more and more of these projects end up with time‚ cost and scope over runs there is the increasing need for robust project management techniques within many organisations 2. What is a project‚ and what are its main attributes? How is a project different from what most people do in their day-to-day jobs? A project is
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Chapter 5: Customer Satisfaction What is Customer Satisfaction? It is the lifeblood of any organization‚ because satisfied customers pay their bills promptly which greatly improves cash flow. If an organization can’t satisfied their customers their customers‚ they may switch to another brand or services which may give satisfaction to them. So the impact to the business is a loss on profit. What is Customers? Customers are the most important asset of any organization‚ because without
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