service delivery system 4.2 Service blueprint 4.3 Evaluation of service delivery system 5. Analysis of operations management system 6. Proposal for operational improvements 6.1 Business process reengineering (BPR) 6.2 Total quality management (TQM) 6.3 Lean 6.4 Six sigma 7. Conclusion References Corporate Strategy • The organization’s action plan to achieve its mission • The corporate strategy translates into more detailed strategies for each functional area (i.e.‚ Operations‚ Finance‚ Marketing)
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But as Riordan’s internal functions are analyzed it is found that the company needs to change and upgrade many functions and policies to comply with the principles of TQM. One of the reasons Riordan is not being 100% in compliance with TQM is that it is a fairly new and small organization compared to GE or Motorola and needs to grow stronger overtime. There are a few functions that need immediate attention for the company to become more efficient and
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Sheffi‚ Y.‚ 1990. Third party logistics: Present and future prospects. The Journal of Business Logistics‚ 11(02)‚ pp. pp. 27-40. Temtime‚ Z.‚ 2003. The moderating impacts of business planning and firm size on total quality management practices. The TQM Magazine‚ 15(1)‚ pp. pp. 52-60.. Tongzon‚ D. J.‚ 2004. Determinants of Competitiveness in Logistics: Implications for the Region. Singapore‚ Paper to be presented at the International Conference on Competitiveness: Bangkok. Trunick‚ P.‚ 1989. Outsourcing:
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References: FedEx. (2005). About FedEx: Advertising. Retrieved November 12‚ 2005‚ from http://fedex.com/us/about/unitedstates/advertising/?link=4 FedEx. (2005). About FedEx: Corporate History. Retrieved November 12‚ 2005‚ from http://fedex.com/us/about/today/history/?link=2 FedEx. (2005). About FedEx: Delivery Options. Retrieved November 12‚ 2005‚ from http://fedex.com/us/services/deliveryoptions.html?link=4 FedEx. (2005). About FedEx: Worldwide Network. Retrieved November
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external environment consists of government‚ weather‚ and the economy. FedEx does not have a very large external environment because their operations are not affect by many outside sources. The government affects FedEx’s operations by providing security regulations. A regulation that affects them is increased security regulations that were just recently enforced by the federal government. These regulations protect FedEx from any external threats that can be within the goods they deliver. This
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1) Why has FedEx been so successful in Asia. It wasn’t a surprise that a huge company like FedEx is very successful in Asia. Back in the 1980s‚ Fred Smith recognized the potential market in China and he knew that one day Asia would become a powerhouse. Four years later in 1984 FedEx started operations in China and began the first direct flight to the mainland in 1996. In 1989 FedEx paid 895$ million to buy tiger international Inc. Business in Asia has increase with good volumes of goods ships
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FEDEX (A)1 ⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯ On November 7‚ 2006‚ FedEx Express‚ a unit of FedEx Corp.‚ announced an agreement with the Boeing Company to acquire 15 new Boeing 777 Freightliner aircraft with options to purchase an additional 15 aircraft. FedEx made its decision to purchase the 777F after Airbus announced significant delays in delivery of the A380. FedEx Express notified Airbus that it has cancelled its order for 10 A380-800Fs.2 FedEx plans to take delivery on four 777F in 2009
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UPS‚ DHL‚ and FedEx are successful models. In the United States‚ there exist more than ten thousands different of scales courier companies‚ but UPS‚ DHL‚ and FedEx are able to share 86% of the business in this highly competitive industry. The critical factor is their impression branding advertisements; moreover‚ they create specialized images in the mind of consumers‚ so they can enjoy widespread use in the United States. There are three branding advertisements of UPS‚ DHL‚ and FedEx that impress
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financial management activities impact the overall performance of FedEx and UPS and study how the ratios change over time for FedEx. Ratio Analysis Two competitors‚ FedEx and UPS‚ dominate the Air Delivery & Freight Services industry in the United States. FedEx is the smaller of the two with a market cap almost a third of the frontrunner UPS. UPS enjoys a higher Price to Earnings while providing a lower Earnings Per Share than FedEx. How does a firm with higher earnings per share trade at a lower
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to produce‚ the materials needed‚ how much will the materials cost and ensure the delivery process from the supplier to the final customer is on-time with the lowest cost possible. FedEx Supply Chain provides top quality services for their customers with high-value products and critical supply chain requirements. FedEx cautiously integrates all of their programs‚ which leverage their immense shipping and information networks around the world‚ to their customer’s business requirements ensuring their
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