FedEx External Environment Audit 1. How is the industry structured? The industry is defined by NAICS as the logistics‚ transportation‚ and related business services. This is a very broad definition because it doesn’t define the main function of the business‚ which is express delivery and shipping that includes a wide range of services for both businesses and consumers. FedEx offers express delivery‚ ground‚ and freight shipping‚ in domestic and international markets. The most important
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Management (Gomez-Mejia/Balkin) [PIV] Chapter 3 Managing Social Responsibility and Ethics 1) A code of ethics in an organization A) guarantees employees will act in an ethical manner. B) describes what is legal and illegal. C) eliminates ethical dilemmas. D) can create consensus regarding ethical principles. Answer: D Diff: 2 Page Ref: 94 Objective: LO1 AACSB: Ethical understanding and reasoning abilities 2) About 50% of workers surveyed admitted to engaging in at least one unethical
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and Wales 11th October 2012 Weekly News Wrap from CaseCheck: Flexible courts‚ degree of force in self-defence and employee-owner employment contracts Flexible Courts Justice Minister Damian Green has announced a pilot scheme that seeks to speed up cases and modernise criminal justice services. The pilot will see Courts sitting outside of traditional working hours and on weekends and an increased use of video-link technology including prison to court links where suspects can appear in court from
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SATISFACTION SURVEY FOR FEDEX 17 Appendix B: Customer Survey Results 18 1. Introduction Figure 1: Regional Head Quarters of FedEx Figure 2: FedEx Corporate Logo; courtesy www.fedex.com FedEx Corporation‚ situated in US‚ is one of the leading supply chain management solution providers in the world. With annual revenues as high as USD33 billion‚ the company offers incorporated business solutions in logistics through operating collaborative companies jointly under the FedEx brand. FedEx’s group
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philosophy governs every FedEx activity. They honor innovation‚ integrity and commitment. They have many formal policies‚ procedures and programs to bring out the best in their staff‚ individually and in teams. FedEx is looking for talented people that share the basic qualities of honesty‚ enthusiasm‚ creativity and respect for co-workers and customers. As FedEx has grown into a global company‚ a culture has developed the fullest potential of employees with FedEx. FedEx has led the industry in
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FedEx’s mission is to produce outstanding financial returns through its operational companies by providing shareholders with‚ “high value-added supply chain‚ transportation‚ and business and related information services” (FedEx‚ 2005u‚ para. 1). FedEx strives to provide reliable‚ competitive‚ global‚ air and ground transportation of priority goods at a remarkable speed. FedEx will continue working to develop outstanding relationships among its employees‚ partners‚ and suppliers‚ while maintaining ethical
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excellent communication with their customers. They use tracking devices on all shipments‚ and customers can find out where their shipment is through many different avenues including a user-friendly Web site. Federal Express customers are assured that FedEx will always be on top of technology. Strategic Vision: Federal Express’ will always have competent top managers in charge of strategic direction. Frederick Smith built an industry leader‚ and kept it in that position since 1973. First-Mover Advantage:
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Supplier Measurement helps FedEx Manage a Worldwide supply base FedEx is one of the few companies that have realised that suppliers affect its total costs to a large extent. Hence‚ it has introduced measures like detailed supplier scorecard to evaluate supplier performance for goods‚ services and fuel. This supplier scorecard maintains a level of uniformity among the many supply management groups and is available to all its suppliers and employees through its intranet. The scorecards for suppliers
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whole new society that is building up in our economy—a society that isn’t built around automobile and steel production‚ but that is built up instead around service industries and high technology endeavors in electronics and optics and medical science. It is the movement of these support items that Federal Express is all about. —Frederick W. Smith F rederick W. (Fred) Smith developed a vision of a business‚ brought together the key people who would make up his ini- tial management team‚ and
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Factors The only constant in the high-velocity world of express shipping is change. FedEx and its competitors wage an unrelenting battle to offer customers more delivery options‚ at lower cost‚ with greater convenience and reliability. The boom in e-business‚ home shopping networks‚ and mail-order catalogs for manufacturing has created exciting new opportunities for FedEx. No longer just an overnight package shipper‚ FedEx is a full-service logistics provider‚ planning the flow of goods and information
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