E. Sillignakis CONTENTS PAGE INTRODUCTION 1.0 THE “BREEZE” NIGHTCLUB CASE STUDY 2.0 MANAGEMENT SYSTEM DESIGN 2.1 ROLES AND RESPONSIBILITIES 3.0 THE TRANSFORMATION PROCESS MODEL 3.1 OPERATIONS MANAGEMENT CYCLE 3.2 FUNCTIONS AND PROCESSES 4.0 CUSTOMER SATISFACTION IN NIGHTCLUB INDUSTRY 5.0 PRODUCT & SERVICE ATTRIBUTES IN A NIGHTCLUB EXPERIENCE 6.0 MEASUREMENT OF CUSTOMER SATISFACTION 7.0 QUALITY MANAGEMENT – SIX SIGMA 8.0 APPLICATIONS OF SIX SIGMA TO “BREEZE” CASE – ACTION PLAN 9.0 LIMITATIONS
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OPERATIONS MANAGEMENT – Teaching Plan Program : PGPM Course Code : SL OP 502 Class of : 2014 Credits : 3 Semester : II Sessions : 25 Course Coordinator : Prof.M.H.Varma Course Objective: The purpose of this course is to provide students with a basic exposure to the tasks and challenges facing Operations Managers‚ i.e.‚ those people responsible for the vital function of producing the goods and services in any manufacturing and service organization. The ultimate
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Abstract Managing operations in both manufacturing and service organizations have evolved tremendously over the years with the change in market requirements. The market has become global‚ thereby compelling enterprise operations to keep up. The application of information technology/information systems (IT/IS) and outsourcing in managing operations have significantly altered the landscape of operations management (OM) strategies‚ techniques‚ and technologies. Consciousness towards environmental and
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1.0 INTRODUCTION Operations management is defined as “the activity of managing the resources which produce and deliver products and services” (Slack et al. 2010 p4). This encompasses the entire activity carried out within the organization. With increasing pressure on organizations to deliver optimally at reduced cost‚ the role of operations has been transformed from that of strategy implementer to one of strategy driver. Operations strategy looks at the patterns of strategic decisions and actions
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Design and Characteristics 6 Service Analysis and Selection 7-8 Sales Production & Forecasting 9-11 Breakeven Analysis 12-13 Capacity Management (includes Decision Tree) 14-15 Inventory Management and Materials Requirements 16 Logistics and Supply Chain Management 17 Quality Management and Implementation 18-19 Prototype Design 20-21 Conclusions & Recommendations 22 References 23 Appendices - Tables/Figures/Graphs
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MB0044 - Production and Operation Management Q1. State the important considerations for locating an automobile plant. Following are the important considerations for locating a Automobile plant - (1) Market. (2) Transportation. (3) Electricity. (4) Community’s liking for having a plant in their locality. (5) Taxation. (6) Labour availability. (7) Water supply. (8) Transperency and ease of land accusition. (9) Availability of raw materials. (10) cheap land (11) train station (12)
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Report on Coca Cola OPERATIONS MANAGEMENT Report on Coca Cola ANALYSIS OF OPERATIONS MANAGEMENT AT COCO-COLA Contents: 1) INTRODUCTION Company Background Financial Performance Geographic Coverage Organizational Structure Company History Strategic Issues Social and Economic Changes 2) OPERATIONS MANAGEMENT AT COCA-COLA Introduction to Coca-Cola Company Manufacturing process flow chart Emerging trends in
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Role of Operations Management Operations management is the design operations and improvement of systems that create and deliver a company’s products and services. In other words‚ “is the process of taking input such as raw material and component and turning it in to out put by adding values” (Shaikh‚ 2010). Any activity that relates to the management of the entire business process that produces goods and services falls into the operations category. Competition among today’s organizations has
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THE ROLE OF EXERCISE IN THE MANAGEMENT OF CARDIOVASCULAR DISEASE Cardiovascular disease (CVD) is the term used to describe the diseases affecting the heart‚ arteries and blood vessels. Coronary heart disease (CHD) is a leading public health problem in the UK with costs exceeding £30 billion per year. Mortality rates from the disease continue to fall‚ mainly due to a combination of public awareness of the risk factors and understanding of the need to lead a healthier life. However
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Draw and describe the customer benefit pack that Zappos provides. Identify and describe one primary value creation‚ one general management process you encounter at Zappos. (A) General Management Pro Value creation Process Value creation Process Customer
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