Final Exam _Marco Paredes MGT- 4610 TQM Prof. Castro 1- Identify and discuss the five key dimensions of service quality. Given an example of a service and describe how a customer may define quality along each of these dimensions. The SERVQUAL Instrument measures the five dimensions of Service Quality. These five dimensions are: tangibility‚ reliability‚ responsiveness‚ assurance and empathy. Tangibility Since services are tangible‚ customers derive their perception of service quality by comparing
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Macro Final Exam Chapter 10: The Money Systems What assets are considered “Money”? What are the functions of money and the types of money? * W/o money‚ trade would require barter > Exchanging one good/service for another * unlikely occurrence that two people e/ have a good that other wants * 3 functions * Medium of exchange: an item buyers give to sellers when they want to purchase g/s * Unit of account: the yardstick ppl use to post prices & record debts * Store
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Compensation Final Exam Study Notes What are we aiming for? What is our end result in compensation? What do these lines represent? $ mid or CTL Points Lines represent competition ‚ also indicated other strong compeitiors in the market competition is who is steeling your good works Adjusting Survey Data- Weighted Averages | Check excel doc.! | | | | | | | | | | | | | | | | | | | | Admin Support 1 | | | | | | | | | | | | | | | | | | |
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SDV 100-02CD Final Exam – Friday Fall 2011 #46626 Name: __________________________ This is the Final Exam. It is due Friday‚ October 14‚ 2011 at 1:00pm. Consider it your ticket into class! You may complete it early and email it to me pwaitkus@reynolds.edu. 1. Students need to go into PeopleSoft and Print off: a) Your class schedule b) Your “select aid year to view” page
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Final Exam ADM 3301 A and B: PRODUCTION AND OPERATIONS MANAGEMENT Summer 2006 Professor: Rim Jaber Time: Three (3) hours Student Name: Student Number: Instructions: 1- Write down the exam copy number (that exists at the top right corner of this page) on the identification white card next to your name. 2- Answer all questions on your examination copy. Use opposite side if necessary. Answers or calculations written on the sheet of notes or on the statistical tables will
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Fall-2012 FINAL EXAM AGEC 424 (246 total points) Name___________________________ Date___________ You must show logically correct work‚ including calculator inputs and outputs for all problems to receive credit. Show signs on calculator inputs. Differentiate calculator outputs from inputs. Ratio | Industry median | AgBiz Inc. | Profit margin (PM = ROS) | 5% | 2.5% | Total Asset Turnover | 2 x | 4 x | Debt ratio (TL/TA) | 50% | 75% | DSO (also called ACP) | 25 days | 10 days | ITO
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D. Marie Wong Check Point 1 CJS/200 Craig Levins The crime control model and due process model are from my understanding of our reading materials this week a safety net of sorts. I say this because one protects the innocent from the criminals‚ while the other one protects the criminals from the system. In theory this makes sure that if you have done something wrong you will have to face up to it‚ while causing as little harm as possible to the innocents involved. It also was put in place to
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What have you learned about Managing Organizational Change (MOC) and how are you going to apply MOC concepts to benefit your career? 1.0. Executive Summary Based on my time in class these last 7 weeks‚ I have learned a process that I never knew really existed. I have worked for several companies‚ large and small‚ in my lifetime and I have never really experienced an Organizational Change process like what has been introduced in this class. I felt that the information provided could be very useful
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Final Exam Study Guide Identifications 1. Analects- book of Confucius’ sayings and ideas; written during the Warring States period by his disciples (475-221 BC) and achieved its final form during the mid-Han dynasty; one of the central texts of Confucianism 2. Lao-Tzu- a philosopher of ancient China‚ best known as the author of the Tao Te Ching. His association with the Tào Té Chīng has led him to be traditionally considered the founder of philosophical Taoism. He is also revered as a
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CJUS Final Review 1. Know what the Fifth Amendment limits? Limitations on the exercise of governmental power or authority and prevent person from being tried twice for the same offense‚ testify against himself. 2. Sixth Amendment guarantees what? The Sixth Amendment guarantees the right to legal counsel at all significant stages of a criminal proceeding. 3. The eighth amendment bars what? U.S. constitutional amendment forbidding excessive bail‚ excessive fines‚ and cruel and unusual
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