nothing. 2 TYPES OF CUSTOMER 1. External Customer- outside the organization‚ business customers‚ suppliers‚ partners‚ end consumers. 2. Internal Customer - inside the organization‚ e.g.‚ other departments‚ fellow employees. SERVICE QUALITY What is SERVICE? The definition of Service as per the international standard‚ ISO 9000 follows: “The results generated‚ by activities at the interface between the organization and the customer and by the organization’s internal activities
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Page 1 1. (TCO B) What are the advantages of qualitative measurements when doing marketing research? What are the disadvantages? Be sure to answer both questions. (Points : 25) | 2. (TCO C) What are the benefits to a company of a well-executed BRANDING strategy? What are the benefits to a consumer? (Points : 25) | 3. (TCO H) Marketers recognize that the marketing of services is different than the marketing of a product because of the different characteristics that distinguish
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1. The principal goal of the information security program should be to ______. Answer: ensure that systems and their contents remain the same. 2. Information security has more to do with _____ than with _____ Answer: management‚ technology 3. True or False: Many organizations find that their most valuable asset is their data. Answer: True 4. True or False: A computer worm consists of segments of code that perform malicious actions. Answer: True 5. ____ are hackers of limited skill
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Quality Management Systems Introduction An organisation will benefit from establishing an effective quality management system (QMS). The cornerstone of a quality organisation is the concept of the customer and supplier working together for their mutual benefit. For this to become effective‚ the customer-supplier interfaces must extend into‚ and outside of‚ the organisation‚ beyond the immediate customers and suppliers. A QMS can be defined as: “A set of co-ordinated activities to direct and control
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This archive file of MGT 420 Final Exam shows the solutions to the following problems: 1) __________ refers to the propensity for a product to perform consistently over its useful life. 2) Like engineers‚ operations managers are very concerned about product and process design. However‚ rather than focusing on only the technical aspects of those activities‚ operations concentrates on the __________ of these activities. 3) __________ refers to the efficiency with which a product achieves its intended
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Answers:- 1. How would you describe Stephen Schwarzman’s personality? Stephen Schwarzman is very detailed and careful person . Much of his decision making is guided by his coaches advice that‚ “you’ve got to make your deposits before you can make a withdrawal.” As a consequence is his extremely conscientious and risk averse. According to Personality Dimension‚ a person who is conscientiousness is dependable‚ responsible‚ achievement oriented and persistent. Mistakes‚ no matter how small
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INTRODUCTION TO TQM In real world‚ company actually compete in term of quality‚ price and delivery to capture its customers which finally leads to the establishment of Total Quality Management Philoshopy to fulfill one of the element stated. In Malaysia‚ government had carries various effort to enhance and assist the quality standard by establishment of SIRIM. SIRIM had been responsible to promote ISO 9000 and TQM among Malaysian business industries. DEFINITION OF TQM As defined by OXFORD Dictionary
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Question #1 of 23 1. | What class of supply do repair parts and components for equipment belong to? | | | | | | | | | | IX | 2. | What Standard Army Management Information System is the primary automation system used by Army Direct Support and General Support supply units? | | | | | | | | | | Unit Level Logistics System - Aviation Enhanced | Question #3 of 23 3. | Which of the following sources would you use to determine the Accounting Requirements Code
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Summary of tools and techniques It helps to organize tools and techniques into a systematic summary if possible. A useful list that organizes quality tools is on the website www.pmiwestchester.org. Collecting Understanding Understanding Analyzing Solving Data Data Processes Processes Problems ________ ___________ ___________ ________ ___________
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Total Quality Management Total Quality Management is a management approach that originated in the 1950 ’s and has steadily become more popular since the early 1980 ’s. Total Quality is a description of the culture‚ attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company ’s operations‚ with processes being done right the first time and defects and waste eradicated from
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