CHEMICAL BANK CASE Executive Summary The retail bank division of Chemical Bank was performing a radical organizational transformation into a market-focused and customer-focused organization after the 1991 merger with the Manufacturers Hanover Corporation. The new vision of the bank was to shift its image from a narrow provider of traditional financial services to a broader and innovative provider of superior financial service and advice for targeted customer groups. The objective was to position
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Case 1: Chemical Bank: Implementing the Balanced Scorecard see page 233-252 Questions for the case: 1. What does Mike Hegarty want to accomplish with the BSC ? 2. Comment on the BSC implementation at Chemical’s Retail Bank ? 3. What pitfalls need to be avoided for a successful BSC project? Balanced Scorecard Implementation Pitfalls to Avoid There are many Balanced Scorecard implementations where companies don ’t seem to get all the benefits described above. Research and experience have
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Royal Bank of Canada In Thailand Case Study Douglas Marks The Royal Bank of Canada (RBC) moved back to Thailand on June 16‚1997‚ which they offered corporate and correspondent banking services from there office located on wireless road. On July 2‚ the government reacted to the financial and property collapse of the economy by floating the baht (domestic currency) for the first time in thirteen years. Then the bleeding of the collapse of the market was finally
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The Sustainability Issues Facing Banks Sustainability issues fall into three broad categories – economic (including customer)‚ social and environmental – but each has several subcategories. Barclays‚ for instance‚ commissioned reputational research via interviews‚ surveys and focus groups‚ testing messages on a range of sustainability issues The Economic Dimension The most important aspect of a bank’s sustainability program is managing the impact that its products‚ services and customer relationships
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Case Study: Red Lobster 1. Why do you think Red Lobster relies on so much on Internet surveys to track customer opinions‚ preferences‚ and criticism? What are the advantages of online questionnaires versus traditional surveys conducted over the phone or through the mail? ( Gideon Quarcoo) Red Lobster relies on internet survey for the following reasons: (source: Introduction to Marketing‚ by McDaniel‚ Lamb & Hair. Pg 284.) The internet is a phenomenon technological
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Safe Internet/ Computer Practices Today the world is moving more quickly than ever before. One thing crucial to the advancement of our modern society is technology. While there are many great things about these new developments‚ there are still dangers. Setting up a personal home computer or allowing a teen to start a profile on Facebook‚ are two scenarios where it is critical to engage in proper security and privacy practices. These provisions will allow one’s self and one’s family to safely experience
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Lastly‚ though it is good that the bank is considering a plan for expansion‚ lack of offices for their executives should be addressed first for it could affect its operating activities somehow. All these issues can be attributed to a poor management planning. The Management Program The management has a business plan which presents the bank’s expansion plan‚ manpower requirements‚ compensation levels‚ and other relevant details for target growth of the bank. However‚ the development of the policies
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Nipissing Bank‚ one of Eastern Ontario’s premier financial institutions‚ was established in 1986 in Ottawa Ontario. Working with corporate‚ personal‚ and commercial customers they established about 25 retail branches mainly in Ontario and provide many financial services such as general banking‚ trust‚ insurance and wealth management. Though as time went on more competitors moved in and as is usually the case‚ Nipissing Bank has been pressured to gain more customers and retain their current clientele
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Case Analysis –The Wellfleet Bank risk management Case This essay have be divided into four parts in order to answer the case study question‚ which explained the risk Wellfleet bank are facing of its strategy‚ the anticipated additional risk when Wellfleet’s recruitment of relationship managers from investment banks for large corporate deals‚ calculator the economic revenue‚ economic profit and expected loss ‚ then analysis the issues in risk management process and give my own
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