On the Use of Customer Relationship Management (CRM) in the Banking Industry: A Qualitative Cross-Case Analysis between the Banks in Pakistan and the UK A thesis submitted to The University of Manchester for the degree of Doctor of Philosophy In the Faculty of Humanities 2010 Shahzeb Ali Malik Manchester Business School Contents LIST OF FIGURES AND TABLES 10 ABSTRACT 12 DECLARATION 13 COPYRIGHT STATEMENT 14 LIST OF ABBREVIATIONS 15 ACKNOWLEDGEMENTS
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Barclays is a major global financial services provider engaged in retail banking‚ credit cards‚ corporate banking‚ investment banking‚ wealth management and investment management services with an extensive international presence in Europe‚ the Americas‚ Africa and Asia. With over 300 years of history and expertise in banking‚ Barclays operates in over 50 countries and employs nearly 147‚000 people. Barclays moves‚ lends‚ invests‚ protects money for more than 48 million customers and clients worldwide
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software of a computer and tele-communication infrastructure. But this is only one facet of the information Technology‚ today the other facets are the challenges for the whole world like cyber crimes and more over cyber terrorism. When Internet was first developed‚ the founding fathers hardly had any inkling that internet could transform itself into an all pervading revolution which could be misused for criminal activities and which required regulations. With the emergence of the technology the
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Bank have the following characteristics which distinguish them from most other commercial enterprises: 1. Security: They have custody of large volumes of monetary items‚ including cash and negotiable instruments‚ whose physical security has to be ensured. This applies to both the storage and the transfer of monetary item and makes banks vulnerable to misappropriation and fraud. They‚ therefore‚ need to establish formal operating procedures‚ well-define limits for individual discretion and rigorous
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Internet Security. How safe is your computer?Robert WilliamsSAINT LEO UNIVERSITYCOM201Professor Gary RogersNovember 22‚ 2013Internet Security. How safe is your computer?The Internet is a very powerful tool that we use to navigate and communicate with the rest of the world. Internet users often rely on interacting with other computers and programs to accommodate their different needs. Anytime you place your technology device on the Internet‚ there will always be a possibility of attracting a virus
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has gone through different Banking system. Banking system of Bangladesh has moved out three phases of development - Nationalization‚ Privatization‚ and lastly Financial Sector Reform. In Bangladesh‚ now-a-days more than 50 commercial & specialized banks are conducting their operations‚ but they differ from one another in many ways regarding their services. In the banking system the department of foreign exchange is very foremost section where letter of credit (LC) is the primary financial tool which
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STUDY ON INNOVATIVE PRODUCT AND SERVICES IN AXIS BANK Executive Summary The project is based on the product and services of Axis bank. AXIS Bank is India’s third largest private sector bank. It started its operation in 1994 and after that‚ the Government of India allowed new private banks to be established. Before it was as United Trust of India (UTI) bank that had a special position in the Indian capital markets and has promoted
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Commonwealth Bank This paper will show the situational analysis of commonwealth bank‚ it also analysed the organisational structure and its strategies. Because every business needs to take some action that will help them keep a good position in the market‚ but before taken any action they have to do some research the find to cause of problem in order to identify the resolution. The results and useful information during this analysis will help the organisation to choose suitable strategies‚ develop
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Name: Joseph Odechie Bossman class: 2011 MIS Course: Operating Systems (Aelaf Dafla) Article Title: When a security Breach hits Home. By Steve Fox. The article talks about the most unexpected of data breaches. Mostly in cyber crime‚ data-thieves‚ target large-scale networks as a means of hijacking important information about credit card numbers of customers or other bank details. However‚ in this situation‚ the on-campus clinic database of UC Berkeley (University of California) was breached
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What are ‘zombie banks’ The term ‘zombie bank’ was first introduced by Edward Kane in 1987 to describe a bank that has a negative net worth but still continues to operate. A negative net worth means that the fair value of assets is lower than the total value of liabilities. Zombie banks usually have large amounts of non-performing assets on their balance sheets making them unprofitable. A loan is considered to be a non-performing asset if no principal payments or interest have been paid for 90 days
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