Chapter 5 Process Analysis TRUE/FALSE 1. Process analysis is the documentation and detailed understanding of how work is performed and how it can be redesigned. Answer: True Reference: A Systematic Approach Difficulty: Easy Keywords: process‚ analysis 2. The four core processes that merit thorough analysis are supplier relationship‚ new service/product development‚ order fulfillment‚ and service/product recovery. Answer: False Reference: A Systematic Approach Difficulty:
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root‚ or underlying‚ cause of an identified problem or a symptom of a problem. Example: a mail-order catalogue company addresses the problem of insufficient profitability • cost of non-conformance: cost of waste produced • Too much scrap 6 Fishbone Diagram of Root Causes 7 Pareto Chart of Root Causes Quality data demonstrates that many root causes are simply not worth fixing. A replacement of the existing sales order entry system can be at least a partial solution to the problem of too much
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TOTAL QUALITY MANAGEMENT Quality -is the ability of a product or service to consistently meet or exceed customer expectations. Though quality is an abstract perception‚ it has a quantitative measure. Q= (P / E ) ‚ where Q=quality‚ P= performance (as measured by the Manufacturer)‚ and E = expectations (of the customer). Total quality management -is a management system for a customer focused organization that involves all employees in continual improvement of all aspects of the organization
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Concept Mapping in Social Science Structure: 1.0 Introduction 1.1 Objectives 1.2 Meaning and Purpose of Concept Mapping 1.3 Characteristics of Concept Mapping 1.4 Types of Concept mapping 1.5 Steps for Designing Concept Mapping in Social Science 1.6 Considerations for Good Concept Map 1.7 Steps for Implementing CMap in Social Science 1.8 Evaluation of Concept Map 1.9 Let’s Sum Up 1.10 Unit End Exercise 1.11 Suggested Reading ______________________________________________________________
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Question 4 (Two Points) Prepare a first draft BPMN diagram that shows the Boat Sales Insurance Process. Be clear about how the customer interacts with the Insurance Company. Reading 5 In working up the BPMN flow diagram‚ you will notice that there are several occasions where the Registration Clerk has to update policies. As this occurs often‚ it’s important to get it right‚ so the BPM team decides to define this specific process in more detail. To do this‚ they interview the supervisor of
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Six Sigma Case Study Reducing Employee Turnover in a Hospital System The Challenge A three-facility hospital system was facing a challenge with employee turnover. Statistics showed that almost 50 percent of terminations were employees in the first year of their employment‚ a number that was more than 20 percent higher than the national average. The hospital system estimated that terminations cost as much as $2.2 million annually‚ and that reducing terminations could have significant impact
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Interaction Diagram:- means a situation or occurrence in which two or more objects act upon one another to produce a new effect in an understandable format. Interaction is a part of dynamic behavior of the system represented in UML by two diagrams known as Sequence diagram and Collaboration diagram. Meaning of Collaboration Diagram:- also called a communication diagram or interaction diagram‚ is an illustration of the relationships and interaction between entities or objects in the Unified Modelling
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What is TQM? Total Quality Management (TQM) is a structured system for meeting and exceeding customer needs and expectations by creating organization-wide participation in the planning and implementation of improvement (continuous and breakthrough) processes. Why TQM? In a global marketplace a major characteristic that will distinguish those organizations that are successful will be the quality of leadership‚ management‚ employees‚ work processes‚ product‚ and service. This means that products
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Scatter Diagram MGT350 October 1‚ 200 Tool and Techniques Paper: Scatter Diagram When faced with a problem‚ one can utilize various tools and techniques to try to solve the said problem. Depending on the way a person process his or her thoughts would greatly affect which tools or techniques might be the best for one to use. For example‚ if a person understands better by seeing the information‚ one might use a visual tool like a pie chart‚ bar graph or perhaps a scatter diagram; which
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National banking & delivery systems along with cultural & training challenges were evaluated too. Based on Iran governmental services constraints‚ we presented an appropriate architecture for large scale online shopping systems. Some of design phase diagrams are presented that could be useful for software developing companies. Index Terms—B2C‚ Electronic Commerce‚ Online Shopping System‚ SDLC Phases. I. INTRODUCTION As electronic services are dependent on many governmental and private organizations
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