Total …… Quality…… Management…… Presentation slides by Dr Anjan Ghosh ….. ……VP-TQM Exide SXC-Logistics & Supply Chain Management March -April 2013 External Developments in last 40 years that has changed the Business Environment • Customers have taken charge – buyers market ‚ diverse customer requirements • Competition intensified – no more monopolies ‚ level-playing fields • Shifts in industrial zones – products made & sold globally ‚ no specific place • Changes in customer & supplier
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Malla jogarao‚ Asst Professor‚ Email : mjogarao@yahoo.com‚ Mob: 9849966535 Simhadri College of Engineering‚ Narapadu‚Sabbavaram‚ Visakahapatnam Total Quality Management (TQM) Abstract This paper discusses the total quality management (TQM) concept and identifies the principles of successful TQM implementation. TQM is based on the participation of all members of an organization to improving processes‚ products‚ services‚ and the culture they work in. TQM benefits all organization members
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Total Quality Management Quality has been defined by many authors .Some definitions are * Fitness for use –Joseph .M. Juran * Compliances with specific requirement –Philip .B. Crosby * Function of continuous improvement by reducing variability of desired output – Edward Deming * The totality of characteristics of an entity that bear upon its ability to satisfy the stated & unstated needs of the customer - ISO 8402 * Quality is perceived by customers ‚based on his actual
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Feedback: What can go wrong? When identifying a problem in the performance appraisal process‚ managers need to focus on the employee rather than on the performance (Gomez-Mejia‚ Balkin‚ & and Cardy‚ 2010‚ p. 218). Focusing on the employee’s development helps keep a sense of objectivity. If the manager focuses on the performance‚ instead of on the employee development‚ the employee may become defensive. If this happens‚ the effectiveness of the feedback will decrease because the employee may become
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Human Resource Management Total Compensation Program Total compensation program is the package awarded during the initial recruiting process or to employees annually. Total compensation includes‚ rewards such pay increases‚ benefits‚ and employees recognition. The components of a total compensation program consist of pay and benefits. A total compensation program is used for attracting and retaining employees‚ implementing the business strategy‚ and improving productivity. With attracting and
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Chapter 5: Customer Satisfaction What is Customer Satisfaction? It is the lifeblood of any organization‚ because satisfied customers pay their bills promptly which greatly improves cash flow. If an organization can’t satisfied their customers their customers‚ they may switch to another brand or services which may give satisfaction to them. So the impact to the business is a loss on profit. What is Customers? Customers are the most important asset of any organization‚ because without
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Memo #2: The Compensation Package Vera Li LIRUD23 Fraser International College BUS272 Steven Gibson March 19‚ 2013 A vice-president of marketing is one of the top professionals in Telus who supervises‚ directs and develops strategies for all marketing programs. A compensation Package should includes salaries‚ profit-sharing and bonuses‚ paid annual leave‚ and nonmonetary benefits. Generally a vice-president receives a base salary‚ as well as other forms of compensation‚ because
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paper will provide an example of a well-diversified country versus a poorly diversified country. Nations invest in a variety of financial risks to ensure the security of its investment. Diversification can involve investing in a variety of stocks as well as a variety of bonds. “A portfolio strategy designed to reduce exposure to risk by combining a variety of investments‚ such as stocks‚ bonds‚ and real estate‚ which are unlikely to all move in the same direction. The goal of diversification is to
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impact such as the September 11 terrorist attacks and the Iraq war. This emphasis is hardly misplaced with the increasing benefits of the mass media becoming clearer day by day. Generally‚ most people assume that the mass media‚ which in today’s context can be defined as a means of communication that reaches large numbers of people via mediums such as the television‚ radio‚ newspapers and internet‚ is confined within its role to disseminate information. However‚ the mass media is now well regarded as an
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1. REWARD FOR HUMAN NEEDS -People who are high in need achievement are highly motivated to strive for satisfaction that is derived from accomplishing some challenging tasks. “These people obtaining specific‚ timely criticism and feedback about their performance.” Basic needs to drive people; -need for achievement -need for power -need for affiliation -need for competence -Reward or any Stimuli that serve as positive reinforces of certain behavior are found to be more powerful than the negative
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