to communicate with customers to identify and agree on product/ service specifications. It is crucial to be aware that customer expectations and needs will change from time to time and will be affected by market trends‚ fashions and changes in external environments. This means the business plans need to be adapted to changing needs of customers and is important that organisations communicate with its customers. Profiling is a method to understand the needs of the customers. Profiling enables organisations
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Universal or Core Ethical Values Trustworthiness‚ respect‚ responsibility‚ fairness‚ caring‚ and citizenship are six core ethical values. Using core ethical values as the basis for ethical thinking can help detect situations where we focus so hard on upholding one value that we sacrifice another eg we are loyal to friends and so do not always tell the truth about their actions. 1. TRUSTWORTHINESS Trustworthiness concerns a variety of behavioral qualities honesty‚ integrity‚ reliability
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Faculty of Business and Information Technology Programme: BABS / GDABS Lecturer Name: Ann Cameron Paper Number and Name: BUS7371 Assignment Title: Customer Feedback Assignment Official Due date: 30th April 2013 Student(s) to complete: Assignment Plagiarism Declaration I/ we certify that this is my/ our own work and I/we have read and understood the Misconduct or Breach of Assessment Rules (Policy P7/10/8) that is found in the BABS/ GDABS Programme
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Topics 1----- Five forces: industrial analysis How is it that even in the best-performing industries only some firms do well? What factors might explain differences in firm performance within the same industry? 5. (12-13) (a) What are the determinants of firm performance (b) Use a real life example to illustrate how five forces analysis may be used in practice (c) Five forces are used to make decisions as whether to entry an industry or not. 1. five-forces analysis is a tool to analyze level
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Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not‚ we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model‚ so it can contribute to developing organisational
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brands mainly through the product‚ target markets (customer groups and countries)‚ store presentation and retail image. And in 2008‚ the percentage of the growth in sales compared to 2007 is 9%‚ it means that Zara has been successful by meeting the ‘risk of cannibalization’. Compare with the other competitors‚ Inditex has some advantages. For example‚ the first one is the repeat visits. An average high-street store in Spain expects customers to visit 3 times a year‚ but that figure will be up
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A STUDY ON CUSTOMER PREFERENCE TOWARDS BAJAJ TWO WHEELERS WITH SPECIAL REFERENCE TO KOLLAM A project report Submitted to Amrita Vishwa Vidyapeetham in partial fulfilment of the award of the degree of Bachelor of Business Management Submitted by VISHNU PRASAD AM.AR.U3BBM10144 Under the guidance of Project Mentor: External Guide: Mr Vinod Kallada
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RFID CORE TECHNOLOGY In the simplest terms‚ RFID is a technology that utilizes radio waves for communication between a transmitter and a receiver. In the case of RFID for business‚ the receiver is a reader/antenna and the transmitter is a tag. The tag is encoded with a unique identification number. This number is transmitted to the reader anytime the tag is queried. The unique ID number can then be referenced in a database for additional information regarding the tagged item. Any RFID system is
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Concept Fan Apart from the cost savings‚ outsourcing is seen as a strategic move that can allow businesses to gain a competitive advantage.It certainly has opened up opportunities for organizations to utilize skill sets and expertise that they normally would not be able to access without large investments. Lower costs are perhaps the prime benefit of offshore outsourcing. You can get work done at a fraction of the cost that you would have to spend locally‚ while getting better quality as well
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Almost every organization outsources in some way. Typically‚ the function being outsourced is considered non-core to the business. Traditionally‚ companies were viewed as highly integrated firms which owned and managed all the resources in their domain. Over the years‚ the scale of operations and the complexity of business grew making companies think of more flexible business models. The concept of outsourcing grew out of this need for better and flexible organizations. Scope: The companies have
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