KEY PERFORMANCE INDICATORS (KPIs) SAMPLES The following sample KPIs are indicative only as a starting point or guideline to assist you to develop your own KPIs. Samples 1 and 2 are for individuals - 3‚ 4 and 5 are for systems and departments. SAMPLE 1 Name/Team: Jean Torrins – Finance Manager Nature of KPI: Recovery of outstanding debtors Definition: The improved collection time of monies owed by debtors Performance Targets: Collect 75% within 45 days and 100% within 60
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Quality – term used by customers to describe their general satisfaction with a product/service Quality dimensions: 1. Customer satisfaction 2. Employee involvement 3. Continuous improvement in performance Customer Satisfaction 1. Conformance to Specifications – process performance standards; relates to consistent quality‚ on-time delivery‚ or delivery speed 2. Value – how well a service or product serves its intended purpose at price customers are willing to pay‚ relies on customer’s expectations
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slack operation (2010) management deal how company manage its operation production and sales being two important part of it. Ikea embracing the idea of operation management creates and implements strategies in a way that the requirements of the customers and satisfied in optimum level. This report shows how IKEA thought being an outsder have reacted all common man ’s house and has creates its own place among the necessary items of their lives. This report represents how of corporate performance objectives
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IT as a Competitive Weapon ASSINGED BY: Dr. Muhammad Yasin Operation Management ASSIGNED TO HAMDARD INSTITUTE OF MANAGEMENT SCIENCES (HIMS)KARACHI DEDICATION This report is extremely dedicated to our beloved parents and family members who worked really very hard and enabled us in realizing our goals and dreams and providing us with the ambition to pursue them. And last but not the least to our caring and supportive teacher‚ our trusty and helpful friend and our course instructor
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Job Description— City of Phoenix‚ Arizona Operations Analyst for City of Phoenix‚ Arizona Predetermined Time Standard Methods Learning Curves Practical Issues in Using Learning Curves Solved Problems Key Terms and Concepts Questions for Review and Discussion Problems and Activities Cases Rehabilitation Hospital of Florida The State versus John Bracket Endnotes SUPPLEMENTARY CHAPTER A Work Measurement‚ Learning Curves‚ and Standards Learning Objectives • To understand the purpose of work measurement
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organization on the requirements of ISO 9001-2008. It also focuses on performance standards of the employees in discharging their specific duties and responsibilities. The Procedure is mainly divided into 10 Clauses and each Clause has a number of subclauses. Clause 1 to 6 contain details that focus on the Managing Director’s duties and responsibilities‚ purpose and functions of all departments in the LO and their performance standards. Sub-clauses under Clause 1 to 6 mainly deal with the activities
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of Production and Operations Management IIBM Institute of Business Management Examination Paper Production and Operations Management Subject Code-B107 MM.100 Section A: Objective Type & Short Questions (30 marks) This section consists of multiple choice & Short Notes type questions. Answer all the questions. Part one questions carry 1 mark each & Part two questions carry 5 marks each. Part One: Multiple choices: 1. Production and Operations Management concerns itself
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Five Keys to a Better Health April 14‚ 2011 at 10:18pm As we all know‚ LIFE is a precious gift from God. To treasure this gift of life‚ it is righteous to show‚ in return‚ a sincere eagerness to take good care of it. There are five basic keys that we will consider to attain the possible healthiest life that we can ever have. According to World Health Organization’s recent report‚ a dangerous worldwide increase in overweight often the result of over-eating‚ so‚ for the first key is to EAT
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FUNCTIONS OF MANAGEMENT Planning It is the basic function of management. It deals with chalking out a future course of action & deciding in advance the most appropriate course of actions for achievement of pre-determined goals. According to KOONTZ‚ “Planning is deciding in advance - what to do‚ when to do & how to do. It bridges the gap from where we are & where we want to be”. A plan is a future course of actions. It is an exercise in problem solving & decision making. Planning
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Introduction to Operations Management Contents: 1- What Is Operations Management (OM)? 2- OM Decisions. 3- Contributions of OM to the society. 4- The emergence of OM. 5- The Ever-Changing World of Operations Management. 6- Historical Development of OM. 7- The Main Challenges Face OM (+ in Sudan) – “ASSIGNMENT” 1-What is Operations Management? 1- Operations Management (OM) is the management of the direct recourses that are required to produce and deliver an organization’s goods
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