The Financial Performance of Low-Cost and Full-Service Airlines in Times of Crisis Triant Flouris‚ Thomas John Walker. Canadian Journal of Administrative Sciences. Halifax: Mar 2005. Vol. 22‚ Iss. 1; pg. 3‚ 18 pgs Abstract This paper examines the stock and accounting performance of three major airlines in the United States in the aftermath of the September 11‚ 2001‚ terrorist attacks. September 11 (9/11) resulted in dramatic changes in the airline industry and had significant implications for
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MKTG1255 – SERVICE QUALITY PRACTICE MULTIPLE CHOICE QUESTIONS THE QUESTIONS ARE FOR PRACTICE ONLY. THERE IS NO INDICATION THAT YOU WILL BE ASKED THE SAME QUESTION(S) IN THE FINAL EXAM. 1. ____________ represent a special type of order taking that entitles customers to a specific unit of service. a. Suggestions b. Reservations c. Trackers d. Repossessions e. Contracts 2. Which of the following is NOT considered an example of a hospitality element? a. Greeting b. Toilets and washrooms c. Advice
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more various services with higher quality due to the increase in competition and keeping the durability and their profitability. Indeed in these years the increasing trend of competitive environment in the banking industry of the country attracted banks to the field of offering banking services expected by the customers more than before. In this issue paying attention to the effective factors on customers’ expectations and its relationship with services quality is one of the important issues of the
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Speeding Speeding is a serious offence. Obey the speed limit. Did you know on average 5 people die every day in the UK because of speeding? You might just be running late for a meeting or just wanting to go fast. Wouldn’t you rather be late or just slow down? Instead‚ you’re risking your life and the lives of others. Speeding is the most common and dangerous offence on our roads. Road safety has significantly improved. However‚ there is an average of 5 deaths a week. That number is way too
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The Speed of Light and the Moons of Jupiter Introduction: In this lab we focused on the eclipses of the moon Io of Jupiter. Galileo was the first to discover the four moons of Jupiter and since then astronomers have discovered the orbital periods of them‚ 1.8 days being approximately Io’s. It was also noted that these moons disappeared and reappeared at certain points in their orbit. This was because when the moons were behind Jupiter they were not able to reflect light. In this lab we had
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Ransom‚ S. B. (2008). The healthcare quality book: Vision‚ strategy‚ and tools. (2nd ed.). Health Administration Press: Chicago‚ IL. Quality Improvement Processes and Approaches “Form follows function‚” a concept founded in the field of architecture‚ describes the importance of understanding what you want to do before you determine how you are going to do it. The premise behind the principle also applies when an organization is deciding what quality improvement process or approach to adopt
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The Five Forces Framework and Competitive Strategy In this framework due to Michael Porter there are two high-level stages in the creation of competitive strategy‚ each stage corresponding to a high-level determinant of profitability mentioned in the previous section. The first stage is the assessment of the attractiveness of the industry in which a given company is embedded based on a structural analysis of the industry. In this stage‚ called the five forces framework‚ five forces that influence
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The current issue and full text archive of this journal is available at www.emeraldinsight.com/0263-7472.htm Performance measurement in facilities management: driving innovation? Michael Pitt and Matthew Tucker School of the Built Environment‚ Liverpool John Moores University‚ Liverpool‚ UK Abstract Purpose – This paper aims to examine the state of knowledge of performance measurement in facilities management‚ in particular regarding the concepts underlying benchmarking in relation to its
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The Objectives of Maintenance Management Maintenance management can be considered as the direction and organization of resources to control the availability of equipment. The tasks associated with maintenance can be divided into three main areas; work management‚ plant condition control and cost control. Work Management Work management is concerned with the logistics of organizing maintenance and has the following objectives: * To identify‚ control and co-ordinate the resources (labor‚ spare
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is not the most cost-effective solution‚ our “Made in USA” appeal is a critical component of our marketing message and distinguishes us from our direct competitors.[i] Furthermore‚ “Made in USA” is becoming increasingly embraced by younger‚ more stylish consumers.[ii] This is a major competitive advantage‚ and therefore‚ we will continue to manufacture all our products in America. How Will Jacob Bromwell Improve Operational Efficiency? We have determined that it is more cost-effective to shut
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