INTERNATIONAL CALL CENTRE INDUSTRY- “Generating higher levels of employee commitment in call centres is a critical factor to their successful operation. A high level of employee commitment in an organization can have beneficial consequences‚ resulting in lower absenteeism‚ higher performance and lower employee turnover (Mathieu and Zajac‚ 1990). Research also identifies commitment as a consequence of personal variables‚ role clarity and supportive working environment. By understanding the
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A fiction book that teaches you things about the earth and life that you did not know before. The original title of this book is “Voyage au centre de la terre” and is written by the famous writer Jules Verne. The book was published in 1864 in French‚ and was later translated into English‚ which is the language of the book I read. As I have not read the original version of this book‚ I cannot compare the languages of the two books. Something I can tell you‚ is that I could not notice that it was
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CENTRE-STATE RELATIONS ISSUES & IMPACTS Jaseer Jaffar IMK INTRODUCTION India is our country with its capital being New Delhi where the parliament of India is situated. It is through parliament all laws and bills are sanctioned. India is a vast country with 28 states and 7 union territories. Each state has their own separate state govt. If a state wants to bring a law under action it has to be sanctioned by the central government. In the
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Centre State Relations in India In the Objective Resolution adopted on 22nd January 1947‚ the Constituent Assembly declared its firm and solemn resolve to make India an Independent Sovereign Republic‚ where the States shall possess and retain the status of autonomous units. By July 1947‚ the question of partition was resolved with the fulfillment of the demand for Pakistan. Hence‚ the provision for autonomy to the status was dropped in favour of a strong Centre. Dr. B.R. Ambedkar‚ while speaking
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A crowded shopping centre The crowd had not dwindled. On the other hand‚ it had become more boisterous: animated. It had come to life. I looked about me as I waited for my friend in the middle of the shopping centre. The crowd was made up of a myriad of characters. Everywhere‚ children dashed about. Groups of teenagers with multi- colored spiky hair walked about from one shop to another. They were essentially window-shopping. They were not carrying any shopping bags with them. I noticed some of
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1. What are the considerations that my affect the pilots’ decision whether to continue the flight to London’s Heathrow Airport? For any pilots in the aviation industry‚ safety of the passengers and its crewmembers is probably the biggest consideration involving any emergency. Pilots are trained to fly and make correct decisions in case of any emergency event. In the case of British Airway 268‚ the pilots’ concern is whether the engines suffer any big damage after the small explosion that would
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Task1. Two plans show the construction of a health centre in both conditions: how it looked like in 2005 and how it is nowadays. In 2005 the health centre had three consulting rooms‚ a physiotherapy room and an office. Out of the door there were a car parking consisted of 12 places and a big garden behind the building. The entrance was located in the middle of the face wall of the centre. Then they built one extra chamber for minor operations and made two rooms for consulting in another one. By
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Introduction The external environment can be defined as forces and factors outside the organization affecting the overall company’s performance directly or indirectly. It can be divided into two components including specific environment and general environment. Specific environment refers to the unique factors of each company that directly relevant to the achievement of goals and affect managers’ actions and decisions directly including suppliers‚ customers‚ pressure groups and competitors. General
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ESSES TUITION CENTRE BUSINESS PLAN SUBMISSION LETTER 1.0 INTRODUCTION 1.1 Executive Summary 1.11 Acknowledgement 1.2 Purpose and Objective of Proposal 1.3 Company / Business Background 1.4 Partnership / Shareholders’ Background 1.5 Location of The Business 2.0 ADMINISTRATIVE PLAN 2.1 Introduction to the Organization 2.11 Vision and Missions 2.2 Organization Chart 2.3 Manpower Planning 2.4 Schedule of Tasks and Responsibilities 2.5 Schedule of Remuneration 2.6 List of Office Equipment and Supplies
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The objective of my report is to analyze the external environment in "Ryanair-’Southwest" of European airlines" case‚ which is very important factor for the firm’s formulated effective strategy. The external environment consists of a wide array of economic and sociopolitical factors. It is the specific market arenas that the organization has chosen in its strategy; it provides the business opportunities to the firm and it’s also a source of threats or forces that may impede the successful implementation
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