ABSTRACT: 4 INTRODUCTION: 5 LITERATURE REVIEW: 5 OBJECTIVES: 10 RESEARCH METHODOLOGY: 10 DATA ANALYSIS: 12 FINDINGS: 35 CONCLUSION: 35 LIMITATIONS: 35 QUESTIONNAIRE 36 REFERENCES: 39 STRESS IN CALL CENTER SALES ABSTRACT: The Outbound call centre industry is one of the fastest growing sectors in global scenario and showing significant growth in Pakistan Context also. This sector is developing the young generation not only providing employment opportunities but also by building confidence in
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With a futuristic (at the time) infrastructure and visions of monumental buildings‚ modern ring roads and a brand new underground system which now has become an integral part of London life. Another key proposal was made and it was to add an arts centre with in the Barbican area‚ more over this was a remarkable plan considering the fact that the country had only freed its citizens from rationing in 1954. taking into consideration that Britain
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report is to analyse the condition and working ienvironment of National Insurance and Investment (NII) a company whose main business in selling and servicing insurance packages for both individual and corporate customers. So it is basically is call centre‚ which respond to the clients of its customers on their behalf. So the purpose of this report is to understand the variousssues in National Investment & insurance company (NII)‚ which is facing various problems like higher employee turnover‚ lower
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477 Call Centres‚ Quality of Work Life & HRM Practices: an In-House/ Outsourced Comparison Dr Julia Connell College of Graduate Studies University of Wollongong in Dubai United Arab Emirates Tel: +971 367 2478 Fax: +971 367 2760 juliaconnell@uowdubai.ac.ae Zeenobiyah Hannif School of Management and Marketing Faculty of Commerce University of Wollongong NSW 2522 AUSTRALIA Tel: : +612 4221 3574 Fax: +612 4221 4154 zeenie@uow.edu.au The focus of this paper concerns a comparative study of the
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CUSTOMER SUCCESS STORY: DUBAI INTERNATIONAL FINANCIAL CENTRE Dubai International Financial Centre attracts more clients by using IT to drive operational efficiency. Business Impact Summary Business: The Dubai International Financial Centre (DIFC) is home to over 450 high-profile companies and leading banks which enjoy advanced facilities and excellent investment incentives in a 110-acre free zone in the heart of Dubai city. The DIFC also houses the Dubai International Financial Exchange.
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The theme of flight streaks across nearly every page in Song of Solomon by Toni Morrison. Song of Solomon follows a bildungsroman style showing a boy’s voyage from childhood to a man while finding his family’s origins. A bildungsroman is a style of literature which follows the spiritual growth or coming of age for an individual. In Song of Solomon this individual’s legal name is Macon III but everyone in the novel calls him Milkman. Milkman turns out to a descendant of the fabled Solomon‚ who was
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Challenges Hong Kong Faced from Shanghai as an International Financial Centre 09815346D YUE Pujue (Betty) The day that Shanghai’s financial system is protected behind the thick walls of a closed account has gone away. When China’s State Council revealed the plan to develop Shanghai into a multi-functional international financial centre by 2020 in the late March 2009‚ Shanghai rapidly responded to the call by increasing its financial industry output value as a share of
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INTRODUCTION The Carphone Warehouse is the largest independent retailer of mobile communications in Europe. Its’ business can be divided into three operational areas and the strategy across its three core divisions are as follows: • Distribution - to grow through increased sales and through acquisitions of similar businesses or by building its number of stores and by growing its online sales business in order to retain and develop its market share. • Data Services – to be a market leader in the
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really miserable when you have to let go of the one you love. In the short story “Flight” by Doris Lessing‚ we see how much the granddad loves his granddaughter‚ and how he does not want to give her up to someone else. This love comes to the granddad a lot of conflicts‚ he wants to keep his granddaughter but in the other hand‚ he has to learn and accept of letting go of his granddaughter as a circle of life. “Flight” was published in 1957‚ in a collection of short stories entitled The Habit of Loving
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misunderstanding? 2. Discuss the main features involved in this case. Case let 2 I don’t want to speak to you. Connect me to your boss in the US‚” hissed the American on the phone. The young girl at a Bangalore call centre tried to be as polite as she could. At another call centre‚ another day‚ another young girl had a Londoner unleashing himself on her‚ “Young lady‚ do you know that because of you Indians we are losing jobs?” The outsourcing backlash is getting ugly. Handling irate callers is
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