1976-1980 the Civil Air of Viet Nam became official member of International Civil Air Organization (ICAO)‚ called Viet Nam Civil Air. In more than 48 years‚ VNA has changed‚ developed‚ enlarged and improved ceaselessly at its quality of both services and flights to become an international standard Airline. Within the last 15 years of development with the average annual growth rate of more than 10% (except the Asian financial crisis in 1997)‚ Vietnam Airlines has incessantly developed and risen to become a
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was known as Malayan Airways Limited which in 1972 split into Singapore airlines and Malaysian airline system. After this Singapore airlines went on to expand with newer aircrafts and airbuses. It went on to become worlds most awarded airline. With flights over 62 destinations in 35 countries over 6 continents. 0The airline is known for its excellent customer service‚ inflight service and efficiency. They were the first to bring in inflight entertainment on airplanes as well provide amenities like
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Table ofContents Introduction Air flight is becoming closer and closer to our lives. A biggest advantage of air flight is speed‚ for example‚ in order to travel from Saigon to Hanoi‚ it takes at least 36 hours by bus‚ 24 hours by train but only 2 hours by flight. Completion in airline industry is increasingly intense when many airlines step in with their techniques to attract customer. “Who lead the field?” is always a top importance concern of all airlines. Singapore Airlines is not
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passengers on the cards as pilots start work-to-rule action Page 1 of 2 Christmas chaos for Cathay passengers on the cards as pilots start work-to-rule action Wednesday‚ 03 December‚ 2014‚ 5:17pm News › Hong Kong LABOUR Phila Siu phila.siu@scmp.com Flight attendants accept airline’s offer of a pay rise as pilots begin work-torule action As Cathay Pacific pilots embarked on a work-to-rule action yesterday‚ the airline avoided a similar Christmas slowdown by its cabin crew members when their union accepted
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media - Strategic alliance In Flight Or During Transfer Touch Point 3 (During Flight Transfer) - Waiting area - Airline advertising (Out-of-home) - Flight attendant help Touch Point 1 (In Flight before departure) - Flight Handbook - Promotional Brochure - Flight attendant help - Airline video Touch Point 4 (In Flight before landing) - Document preparing - Flight attendant help - Thank you words from captain Touch Point 2 (In Flight departed) - Airline Magazine - Flight attendant help - Customer can
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outstanding services and it is a company that would accommodate the needs of its customers. Well known for its inflight services and entertainment‚ SIA has been labelled as “trend setter”. In 2004 SIA has launch the world’s first longest commercial flight from Singapore to Los Angeles in 18 hours (Ahmad‚ 2005). In 2007 SIA then took the world’s first largest commercial plane into the sky which has a capacity of 525 passengers (AIRBUS‚ 2007). Singapore Airlines has won top 3 in the worlds Airline
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fees (in fact those airports paid to Ryanair to use their locales); it tried that 70% of the available seats in the two lowest fare categories; it made fewer restrictions on its tickets (important for who had extra bags‚ or who wants to change the flights in order to pay less); it observe competitors‚ so it would be able to apply a lower fare; its customers were a mix of leisure travelers (70-75%) and business travelers‚ mostly from small and mid-sized businesses (25-30%). differences in airfares could
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specifications. 4. After arranging as per the requirements‚ the trolleys are pulled back into the same chiller which opens to the loading bay.[total distance 15 feet] 5. Trolleys with the food items are left to chill till around 90mins before flight departure time. 6. Meanwhile trolleys from the Dry Store‚ Chinaware and Bar areas are pulled into the loading bay. [total distance 100 feet] 7. Final check of the items are done 8. Supervisor walks to Security office to communicate the
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the world‚ the first thing that came to mind is a flight attendant‚ or stewardess. I am not too big on traveling via airplane‚ but my fear of flying would not stop me from seeing the world. When researching about flight attendants I learned information that made me think twice before ever pursuing this field as a career. Flight attendants provide service to ensure the safety and comfort of airline passengers. They clean the cabins between flights‚ attend preflight meetings‚ demonstrate the safety
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Problem Statement AirAsia’s attempts to expend its service offering into long-haul flights and gaining additional recognition and market share is consistent with owner Tony Fernades’ company goal; however‚ the strategy changes required to be a successful long-haul airline significantly differ from and conflict with its current resource base (i.e. aircraft types‚ hubs‚ employee skills) and core competencies and capabilities (i.e. cost and efficiency optimization/utilization) as a low-cost carrier
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