Pareto chart‚ histogram‚ Ishikawa diagram QUMAN Pareto chart‚ histogram‚ Ishikawa diagram Introduction In below exercises we used Bar charts and Pareto chart to identify the most serious and frequent problems occurred in each of the two companies. We also used the Ishikawa diagrams to realize the reasons for the problems. In this report we present the solutions of the two exercises. Exercise 3 Complaint Nicks and scratches from rough handling Furniture rubbed together while on
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before the customer has explained the issue Sample scripting: Tier 1 and Tier 2: Thank you for contacting AT&T. My name is [Agent’s Name/ID]. May I have your name‚ please? Thank youMr./Ms. [Customer Name]. May I have the billing account number or telephone number associated with the account you are calling about today? How can/may I help you today? Assure Customer Assure the customer of understanding and ownership of the issue: * Express genuine‚ relevant empathy. * Restate the issue. * Take
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Pie Charts An important part of decision making is having a clear understanding of the information used to base decisions from. Charts can be valuable when a need to represent numerical data would benefit communicating information visually. Some of the most important aspects of a good chart are to select the right type of chart (or graph) that can best characterize the data‚ also‚ to keep the design simple in order for an audience to easily understand the information. One of the most popular types
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ACCT 3512 Chart of Accounts Accounts & 4 Characteristics by 6 Acct Types: FS‚ Real vs. Nominal & Normal Acct Bal (NAB) mjm cpa 9/13 (Contra Accts) [Historical Cost Exceptions] (ACCT 3512 emphasized accts in italics) by Marco J. Malandra‚ CPA 1. ASSETS: BS‚ Real‚ Dr NAB‚ (Cr if contra) 3. SHs’ EQUITY: BS‚ Real‚ Cr NAB (Dr if contra) Current [generally]: IC accts: Preferred Stock [at Par Value] Cash (Money Orders‚Checks‚Checking‚ Savings‚ Petty) Additional-paid-in-capital
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Henry Gantt’s legacy to production management is the following: * The Gantt chart: Still accepted as an important management tool today‚ it provides a graphic schedule for the planning and controlling of work‚ and recording progress towards stages of a project. The chart has a modern variation‚ Program Evaluation and Review Technique (PERT). * Industrial Efficiency: Industrial efficiency can only be produced by the application of scientific analysis to all aspects of the work in progress
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Gantt charts have become a common technique for representing the phases and activities of a project work breakdown structure (WBS)‚ so they can be understood by a wide audience all over the world. The technique is frequently used in Project Management to help breakdown the project.[5] A common error made by those who equate Gantt chart design with project design is that they attempt to define the project work breakdown structure at the same time that they define scheduled activities. This practice
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University of Phoenix Material Courtroom Participant Chart Complete the following chart. | |What are the individual’s responsibilities in the |Why is it important for these responsibilities to be | | |courtroom process? |fulfilled adequately? (Consider the effect of over | | | |zealousness as compared with the effect of under | |
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Run Charts: Run Charts is a tool for tracking results over a period of time. This can aid in identifying trends or other patterns that may be occurring. Advantages of run charts are ease of construction and interpretation. For this case study‚ we came out with seven run charts according to their segments. From this run charts‚ it is easy for the Tip Top Markets to identify numbers of complaints made by their customers. Furthermore Tip Top Markets can clearly see either the complaints
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PRESTIGE TELEPHONE COMPANY 1.Identify the costs that are relevant to the analysis to discontinue Prestige Data Services: Relevant costs in the analysis by Prestige Telephone Company decision to discontinue Prestige Data Services include: fixed costs which must be absorbed by the parent company (Prestige Telephone) upon shutdown; outstanding Prestige Data Services debts; costs of retraining retained employees; costs associated with outsourcing data services previously provided by Prestige Data
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CHAPTER 2 REVIEW OF RELATED STUDIES 2.1 RELATED STUDIES 2.1.1 Computer Reservations System According from the wikipedia‚ A computer reservations system or central reservation system (CRS) is a computerized system used to store and retrieve information and conduct transactions related to air travel‚ hotels‚ car rental‚ or activities. Originally designed and operated by airlines‚ CRSes were later extended for the use of travel agencies. Major CRS operations that book and sell tickets for
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