MEMORANDUM TO: FROM: DATE: SUBJECT: Ms.Rogers Kailin(Karen) Dong September 3rd‚ 2012 Recommend a cruiser behavior estimation system to improve CRM process As you requested‚ I have investigated the current competitive position and strategies of Carnival Cruise Line (CCL) and implemented the analysis. I suggest that CCL keep promoting the “Fun Ship” theme and make an IT investment in Cruiser Behavior Estimation system by analyzing the consumer behavior activity data. The IT improvement
Premium Carnival Cruise Lines Holland America Line Cruise line
Chapter 4 |Part Two Managing Processes Process Strategy | | TRUE/FALSE 1. Process decisions are strategic in nature. Answer: True Reference: Introduction Difficulty: Moderate Keywords: process‚ strategic 2. ISO 14001 is a set of standards that govern how a company designs service processes. Answer: False Reference: Process Strategy Difficulty: Easy Keywords: ISO‚ 14001‚ service‚ design‚ process 3. No process can exist
Premium Business process reengineering Process management Flowchart
Assessment for Quality Improvement Quality improvement should be a major focus in any organization and requires four basic steps: “…specify the requirements‚ design the product‚ create the product‚ and examine the product.” (Burrill and Ledolter‚ 1999‚ p. 142). Each process must be completed in order as each is important. Once requirements and specifications have been determined‚ resources and standards can be evaluated to create and test the product. The means of creation will be different in
Premium Management Flowchart Quality assurance
I. System Requirement Checklist A. Output ✓ The inventory system must produce a daily report showing the quantity of the distributed ticket with their corresponding ticket numbers and a total amount of ticket sales. ✓ The system must have an employee record for management inspection. ✓ The purchasing system must have a valid transaction receipt for the customers view. ✓ The system must have a time reminder for every train arrival and departure
Premium Flowchart Data flow diagram User
ADVANCED QUALITY SYSTEMS (AQS) The Boeing Company D1-9000 D1-9000 is the Boeing Company document that addresses their internal and supplier quality system and the approach to continuous improvement. D1-9000 establishes the following requirements for Boeing and their suppliers: Basic Quality System Advanced Quality System (AQS) AQS Tools Supplier Quality Rating Basic Quality System Requirements Boeing and their suppliers are to establish and maintain written procedures and flow charts
Premium Quality control Management Control chart
Charity C. Robin August 1‚ 2012 BSBA – MM 3RD YR. MME1 SERVICE DELIVERY PROCESS The Service System The service system comprises the service delivery process and all of the supporting processes that are required in the co-creation of value for the customer. The service system is often the service organization. However‚ the service system can be expanded to include suppliers to whom part of the service delivery process has been outsourced and who therefore can affect the customer’s
Premium Flowchart Service system Customer service
Case Study – CVS There are five processes that occur during a prescription refill. Drop Off – This is when a customer gives the script the tech which will be placed the in a time slot that corresponds to the time the customer will be back to pick it up. Data Entry – This is when the tech will enter all required data about the customer and the prescription. Example: Customer info‚ Payment‚ insurance information etc. * Drug utilization review (DUR) – This station is to check to see if
Premium Pickup Customer service Drugs
CHAPTER 1 OVERVIEW OF THE SYSTEM HISTORICAL BACKGROUND One of the big houses today in Brgy. Guadalupe San Carlos City is owned by the Libre family. Mr. and Mrs. Adonis Libre have three children‚ namely Clyde‚ Lanie and Bonnie. They had a convenient store at Bryg. Guadalupe before they had built their new house at the year 1999. Later on their convenient store were replaced with more than one enterprise in San Carlos City‚ such as the C & B electronics which named after the siblings Clyde and
Premium Negros Occidental Entity-relationship model Sales
A Proposed Payroll System For Kasaup Man power Services A Thesis Presented to the Faculty of Computer Technology Department Of Systems Plus College Foundation Miranda St.‚ Angeles City‚ Pampanga In partial Fulfillment of the Requirements for the Associate Computer Technology By: Gagui‚ John Nerie C. Nelmida‚ Marion Patrick E. Salva‚ Kimmuel R. March 2011 TABLE OF CONTENTS Acknowledgements ………………………………………………………………. 1 Dedication …………………………………………………………………………. 2 Chapter
Premium Flowchart
CHAPTER 1 INTRODUCTION 1.1. Background of the Study Kabisera Restaurant – A restaurant in Alido‚Malolos. Kabisera means capital. It started as a simple Tapsilogan and Lugawan. After two years of operation as Tapsilogan and Lugawan the owner decided to turn it into a Restaurant that was July 28‚ 2011. Kabisera added more food to choose from so it can really turn into a restaurant. The owner love antiques and different old lamps as the ceilings and even different corners have been creatively
Premium Flowchart Data flow diagram Tour de Georgia