systems range from those with a high degree of customer contact to those with a low degree of customer contact. Service encounters can be configured in a number of different ways. The service-system design matrix includes six common alternatives. Flowcharting‚ like in manufacturing process design‚ is the standard tool for service process design. The flowchart‚ or service blueprint‚ emphasizes the importance of design. Poka-yoke systems applied to services prevent mistakes from becoming service defects
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Name: __________________________ Date: _____________ 1. The letter “P” in the acronym “ERP” stands for: A) Production B) Planning C) Project D) none of these 2. Which of the following is true about the terms “data” and “information” within the context of Chapter 1? A) These terms are exactly the same B) These terms are exact opposites C) Some “data” can also be “information” D) none of these 3. If a manager suffers “information overload”: A) He or she must press the reset button on his or
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sequence in which these steps are to be executed for the transformation of data to produce the needed output System Flowchart – is a graphic representation of the procedures involved in converting data on input media to data in output form Flowcharting Symbols [pic] Basic Control Structure SEQUENCE – process is executed from one to another in a straight forward manner SELECTION – a choice is provided between two alternatives based on conditions outcome as either TRUE or FALSE ITERATION
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Common Flowchart Symbols The process symbol represents a process‚ action‚ or function. It’s the most widely-used symbol in flowcharting. The document symbol represents the input or output of a document. Examples of input are receiving a report‚ email‚ or order. Examples of output are generating a presentation‚ memo‚ or letter. The decision symbol indicates a question to be answered—usually yes/no or true/false. The flowchart path may splinter into different branches depending on the
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1. What is documentation? Why do accountants need to understand documentation? ------------------------------------------------- Documentation refers to a set of documents and models‚ such as narratives‚ data flow models‚ flowcharts‚ and other written materials that explain a how a system works. Documentation tools are important‚ because: -At minimum‚ you must be able to read documentation to determine how the system works. -You may be required to evaluate internal control systems documentation
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INTRODUCTION Documentation explains how AISs operate and is therefore a vital part of any accounting system. For example‚ documentation describes the tasks for recording accounting data‚ the procedures that users must perform to operate computer applications‚ the processing steps that AISs follow‚ and the logical and physical flows of accounting data through the system. This chapter explains in greater detail why accountants need to understand documentation and describes some tools for diagramming
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new ones. The (Plan) phase of the cycle is where current procedures and results of those procedures are looked at in order to identify specific problems. Using other tools and techniques such as cause and effect diagrams‚ brainstorming‚ and flowcharting‚ will help generate ideas for solving these afore mentioned problems. A plan for setting these ideas in motion is then ready for testing. Implementing the plan and measuring its performance is the (do) phase of the cycle. On a small scale‚ the
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Notes on Algorithms‚ Pseudocode‚ and Flowcharts Introduction Do you like hot sauce? Here is an ‘algorithm’ for how to make a good one: Volcanic Hot Sauce 10-12 scotch bonnets or Habanero‚ serrano‚ jalapeno 6 cloves Garlic‚ peeled and chopped 1/3 c Fresh lime juice 1/3 c Distilled white vinegar 2 tbl Dijon style mustard 2 tbl Olive oil 1 tsp Molasses 1/2 tsp Turmeric 1 tbl Salt or to taste 1. Combine the pepper‚ garlic‚ lime juice‚ vinegar‚ mustard‚ oil‚ molasses‚ turmeric‚ and salt in a blender
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(developed by Taylor) arguments‚ nonstandard labor practices are too expensive and wasteful; their approach was to homogenize the labor element of operation: standard methods and standard time. Productivity improvement involves methods study‚ with flowcharting as operator-machine time chart. Methods study‚ aimed at improving as well safety and ease of performing the work; ergonomics and the well design of distribution of plant are important issues in productivity. Effective communication clarifies
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Information Systems Vol. 18‚ No. 2 (Fall 2004)‚ pp. 113– 125. 112 PART ONE / An Introduction to Accounting Information Systems Koutoupis‚ Andreas G.‚ ‘‘Documenting Internal Controls‚’’ The Internal Auditor Vol. 64‚ Iss.5‚ pp. 23–25. Lehman‚ Mark W. ‘‘Flowcharting Made Simple’’ Journal of Accountancy‚ Vol. 190‚ No. 4 (October 2000)‚ pp. 77–88. Matsumoto‚ Isao T.‚ John Stapleton‚ Jacqueline Glass‚ & Tony Thorpe‚ ‘‘Use of Process Maps to Develop a Management Briefing Sheet for a Design Consultancy’’ Engineering
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