Quality Dimensions / TQM in services 5) Distinguish b/w goods and services 6) Use and importance of technology in services Short notes- 1) Branding in services 2) Service Recovery 3) Service Guarantee 4) Benchmarking 5) Service Gaps Model 6) Flowcharting 7) Flower of services Concepts- 1) Product service continuum 2) Moment of Truth 3) Service Blueprint 4) Service Mapping 5) CIT (critical incident technique) 6) Service leadership‚ vision‚ mission‚ innovation 7) Customers involvement in
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UNIT 1 PROGRAMMING PROCESS CONTENTS 1.0 2.0 3.0 4.0 5.0 6.0 Introduction Objectives Main Content Summary Evaluation/Assessment References/Further Readings 1.0 INTRODUCTION Welcome to computer programming! You are about to discover an interesting and exciting world – a world of computer programming. In this unit‚ we introduce you to the concepts of basic computer programming . You will study the terms and concepts used in computer programming. We will then describe
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applications and types. It also includes the basic components of the computer system‚ the number systems and conversions‚ the elements of the Electronic Data Processing (EDP) system‚ the different Disk Operating System (DOS) utilities and commands‚ flowcharting and introduction to algorithms and programming‚ and the Microsoft Windows operating system. 2.0 Course Objectives 2.1 General Objectives: a. Apply knowledge of computer fundamentals to solve problems and perform new applications
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1. Which of the following statements is true? a. The concept of defense-in-depth reflects the fact that security involves the use of a few sophisticated technical controls. (Incorrect. The concept of defense-in-depth is based on the idea that‚ given enough time and resources‚ any single control‚ no matter how sophisticated‚ can be overcome—therefore‚ the use of redundant‚ overlapping controls maximizes security.) b. Information security is necessary for protecting confidentiality‚ privacy‚ integrity
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.‚r1.. - ! ’ ’i INTEGRATIVE CASE SEATTLE PAPER PRODUCTS Seattle Paper Products (SPP) is modifying its sales department payroll sysiem to change the way it calculates sales commissions. Under the old system‚ commissions were a fixed percentage of dollar sales. The new system is considerably more complex‚ with commission rates yarying according to the product sold and the total dollar volume of sales. Jason Scott was assigned to use audit software to write a parallel simulation test program to
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FOC QUESTION BANK QUESTION BANK – I YEAR IT PART – A UNIT – I 1. Define Data and Information. 2. Who is the Father of Computer and why is he called so? 3. Name some of the popular Microprocessor manufacturers. 4. Expand COBOL‚ BASIC‚ FORTRAN and IBM. 5. Specify the electronic components used for different computer generations. 6. Compare the computer with calculator. 7. What are the languages used in computer generations. 8. How are the mainframe systems useful? 9. What is a base
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Service package of MITSOB Before describing about the service package of MITSOB I would like to give an overview of what SERVICE is .. “Any act or performance which one party offers to another that is essentially intangible in nature and which never result in ownership of anything is known as service .” Now according to this definition of service I would like to define the service package of MITSOB MITSOB is a service firm it only and only offers service. MITSOB is an education institution which
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Audit Manual – PART TWO SYSTEM BASED AUDIT Table of content 1. 2. Introduction.......................................................................................................................3 Systems based audit ........................................................................................................4 2.1. 2.2. 2.3. 2.4. 2.5. 2.6. 2.7. 2.8. 3. 3.1. 3.2. 3.3. 3.4. 3.5. 3.6. 3.7. 4. 4.1. 4.2. 4.3. 4.4. 4.5. 4.6. 4.7. 4.8. 4.9. 4.10. 4.11. 4.12. 4.13. Preparing for & planning
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Summary of tools and techniques It helps to organize tools and techniques into a systematic summary if possible. A useful list that organizes quality tools is on the website www.pmiwestchester.org. Collecting Understanding Understanding Analyzing Solving Data Data Processes Processes Problems ________ ___________ ___________ ________ ___________
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BPM vs. Workflow Overview Workflow refers to the automation of processes‚ such as ERP‚ CRM‚ and HR‚ as well as linking of processes. Yet‚ faced with enterprises that continue to expend‚ if these systems are not integrated‚ these systems will become information island. A study focused on senior level IT executives has discovered that system integration and process has become the first major task of IT departments‚ ranking ahead of CRM‚ lowering expenses‚ and e-commerce. But respond to this
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