Quality Improvement: Measuring Consumer Satisfaction Bonnie Forward HCA375 Continuous Quality Monitoring & Accreditation Instructor: Paula Arceneaux October 17‚ 2011 The determining factor for providing a dynamic‚ ongoing relationship between your patients/clients and your healthcare facility‚ making certain your patients/clients come back to you for additional services‚ and encouraging affirmative word-of-mouth referrals from previous patients is consumer satisfaction. A noteworthy
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Safety Management • Preliminary Hazard List (PHL) • Preliminary Hazard Analysis (PHA) • Subsystem Hazard Analysis (SSHA) • System Hazard Analysis (SHA) • Process Safety Analysis • Probability & Reliability review • Failure Modes & Effects Analysis (FMEA) • • • • • • • • Boolean Logic Review Fault Tree Analysis (FTA) Cut Sets & Path Sets Software Safety Analysis Energy Trace Barrier Analysis Sneak Circuit Analysis Probabilistic Risk Assessment (PRA) Accident Investigation and Reporting Perspectives
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Abdullah Younus younus.abdullah@ymail.com EMN 502 PROJECT QUESTIONS 1. Why is service quality more difficult to define than product quality? -While service and production share many attributes‚ services have more diverse quality attributes than products. For example‚ product like a personal computer is typically evaluated on its merits‚ and it makes little difference to the user whether the person that assembled the computer was in a bad mood the day the computer was made. Service
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MINITAB & Six Sigma Hong Kong Society for Quality March 1‚ 2004 1 © Minitab Inc.‚ 2000 Presented By Kristina T. Konrath Minitab Inc. Customer Services Manager tkonrath@minitab.com 2 © Minitab Inc.‚ 2000 Local Representative Buxway Consultants Ltd. Iza Ng Business Development Manager (852) 2783 9299 iza@buxway.com 3 © Minitab Inc.‚ 2000 Agenda • • Minitab History and Products • DMAIC Methodology • MINITAB and MQC Tools • Tutorials (time
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Customer Satisfaction 3 2.1 Stakeholder Analysis 3 2.2 Capturing the Customer Needs 4 2.3 Customer Needs Analysis (Kano Analysis) 6 Part 3: Design Requirements 10 3.1 Translating Customer Needs into Design Requirements (QFD) 10 3.2 Design Risk Analysis (FMEA) 13 Part 4: Supplier Selection and Evaluation 15 4.1 Identifying the Components‚ Elements‚ Parts 15 4.2 Developing the Supplier Selection System 15 4.3 Constructing and Using a Supplier Selection System 16 4.4 Supplier Selection Report 16 Part 5: Statistical
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Introduction and Implementation of Total Quality Management (TQM) By: Mr. Rakesh Kumar ‚ Ms Monika Date: 26.01.2014 Total Quality Management is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total Quality is a description of the culture‚ attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company’s
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greater at the beginning and end of the life of a system or part of a system. ■ Failure analysis mechanisms include accident investigation‚ product liability‚ complaint analysis‚ critical incident analysis‚ and failure mode and effect analysis (FMEA). ➤ How can failures be prevented? ■ There are four major methods of improving reliability: designing out the fail points in the operation‚ building redundancy into the operation‚ ‘fail-safeing’ some of the activities of the operation‚ and
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Personal Leadership Development Plan Ivan F Rodriguez University of Phoenix Abstract This leadership development plan (LDP) is tailored for its author and is not a research paper in the traditional sense. The author begins with his personal framework for leadership. Included are the results of several leadership assessment tools‚ information from coaching‚ and personal feedback‚ and insights into the author’s goals for career and leadership development. The report concludes with thoughts on
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EHV Power Transformers J S Sastry GM (EHV Transformers) Vijai Electricals Topics to be covered • • • • • • • • What is a Transformer Transformer principle Basic design concepts Construction features Materials used and improvements Types of failures and diagnostics Challenges to Transformer Designers Reactors IF YOU HAVE NO DOUBTS YOU HAVE NOT UNDERSTOOD ANYTHING. - a Spanish proverb. What is a Transformer • A transformer is a static equipment which transformers power from one circuit
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Problem Solving for g Productivity Improvement: Using the QC Story approach Values Techniques Sajee Si ik i Ph.D. S j Sirikrai‚ Ph D Thammasat Business School Thammasat University Experiences Attit d Attitude Keep walking 2 Overview O i Problem Discovery Problem Solving Process Q QC Tools: Problem Solving Techniques g q The Plan-Do-Check-Act cycle: Recognition of the Quality/Productivity Improvement in Thailand Do you think the y present situation is satisfactory
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