Chapter 10 Learning Objectives: 1. Understand Total Quality Management a. Total quality management i. managing the entire organization so that it excels on all dimensions of products and services that are important to the customer b. Two fundamental operational goals i. Careful design of the product or service ii. Ensuring that the organization’s systems can consistently produce the design c. TQM Commitments i. Commitment to total customer satisfaction ii. Commitment to understanding and improving
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Introduction: Improving the service quality was the main target of any service organization from the early stage and since now this improving work is going on. TSM is totally a new and successful system in the service sector for improving service quality. TSM is completely the mathematical based analysis system with several numbers of improving tools. The transparency of this system is high because of conversion every physical property to mathematics. TSM is a complete work of measuring service
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Construction Projects: Strategic and Operational Approaches‚ Spon Press‚ London Mingers‚ J Murphy‚ M.‚ Heaney‚ G.‚ & Perera‚ S. (2011) A methodology for evaluating construction innovation constraints through project stakeholders competencies and FMEA. Construction Innovation Vol. 11‚ No. 3‚ 2011‚ pp 416- 440 O’Bryan‚ B Pryke‚ S. & Smyth‚ H. (2006) The Management of Complex Projects: A Relationship Approach‚ Blackwell Science Ltd.‚ Oxford Walker‚ A Watts et al (2011) Watts Pocket Handbook‚
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Six Sigma [pic] The often-used six sigma symbol. Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes. It uses a set of quality management methods‚ including statistical methods‚ and creates a special infrastructure of people within the organization ("Black Belts"‚ "Green Belts"‚ etc.) who are experts in these methods. Each Six Sigma project carried out within an organization
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4. Risk Analysis 4.1. Objectives of Risk Analysis Typically‚ a project’s qualitative risk assessment will recognize some risks whose occurrence is so likely or whose consequences are so serious that further quantitative analysis is warranted. A key purpose of quantitative risk analysis is to combine the effects of the various identified and assessed risk events into an overall project risk estimate. This overall assessment of risks can be used by the transportation agency to make go/no-go decisions
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Aviation Logistics 2013-2014 Project Book Period 1.4 Catchment Area “What is our catchment area and how can we make money” Modulecode: Project 1.4 Written by: J. Bezemer -Nagtegaal Date: April 2014 Version: 4.0 Credits: 6 ECTS Study: Aviation Logistics Contactperson: Janette Bezemer (j.bezemer-nagtegaal@hva.nl) Preface Welcome to period 4 – this time in English. You started this year as a designer of a turnaround process. In the second period you
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MARKETING PLAN OF LEBARA Executive summary The Lebara Group was founded in 2001. Lebara generates annual sales in excess of Ä371 million operating as a provider of international wholesale minutes and as a virtual mobile operator (MVNO). In May 2010 it acquired the ëChippieí brand and customer base in the Netherlands. In a press release Lebara said it would retain the Chippie name in the Netherlands‚ which is designed to address migrant communities with friends and family in North and South America
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Question bank Q1. Why software needs to be tested? Ans. Every software product needs to be tested since; the development process is unable to produce defect free software. Even if the development process is able to produce defect free software‚ we will not be able to know unless & until we test it. Without testing it‚ we shall not be having enough confidence that it will work. Testing not only identifies and reports defect but also measures the quality of the product‚ which helps to decide
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ESRI‚ Products‚ http://www.esri.com/products.html‚ accessed 19th April 2007 Gulland E.K.‚ Spatial Database Analysis 581Unit‚ Curtin University of Technology‚ 2006. Hall D.‚ GIS Management 581 Unit‚ Curtin University of Technology‚ 2007. Smith D.L.‚ FMEA: Preventing a Failure Before Any Harm Is Done‚ Six Sigma Healthcare‚ http://healthcare.isixsigma.com/library/content/c040317a.asp‚ accessed 22nd April 2007.
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The TQM Magazine Total quality management adoption: revisiting the levels B.G. Dale D.M. Lascelles Article information: To cite this document: B.G. Dale D.M. Lascelles‚ (1997)‚"Total quality management adoption: revisiting the levels"‚ The TQM Magazine‚ Vol. 9 Iss 6 pp. 418 - 428 Permanent link to this document: http://dx.doi.org/10.1108/09544789710186957 Downloaded on: 02 October 2014‚ At: 00:02 (PT) References: this document contains references to 13 other documents. To copy this document: permissions@emeraldinsight
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