OF SOCIAL AND APPLIED SCIENCES DEPARTMENT OF BUSINESS & ECONOMICS Master Research Proposal Improving Customer Service Quality in 4-5 Star Hotels in North Cyprus Student Name - Asif HUSSAIN Supervisor Prof. Dr. ERDAL TURKAN Email: asif_del04@yahoo.com Address:13‚Kucuk Medrese sokak Lefkosa 27-01-2011 1. Title: Improving customer service quality in 4-5 Star Hotels in North Cyprus 2. Background This research will focus on an additive exploration
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how the procedure is (licensing etc) Outbound Logistics: * How do they sell their coffee costumers? Originally through their own shop without any intermediates‚ though they started to let some supermarkets sell their coffee‚ which is a concept they want to expand on here in Denmark. (in Bilka) Marketing and sales * They don not use much resource in the marketing area since they believe that the premium coffee can be advertised though their customers and their experience Service
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Field of Social Work Practice in Child Welfare Definition of the Field The Encyclopedia Britannica defines child welfare as services and institutions concerned with the physical‚ social and psychological well-being of children‚ particularly children suffering from the effects of poverty or lacking normal parental care and supervision (Child Welfare‚ 2010). Working with children and families is the second largest area of practice for social workers‚ and it is most popular with those who have
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11/6/12 Business Relations The 6 Facets of Customer Service What does “customer service” mean? According to Melvin Richardson’s article “What does customer service mean?”‚ Customer service means: listening to your customers‚ satisfying every want and need‚ taking ownership of the customer’s account‚ showing appreciation‚ smiling and following up with each and every customer. These are all simple tasks to complete individually but they become more complicated to fulfill when they are all lumped
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Customer Service Policy Mission Statement My customer service mission would be to go above and beyond the customer’s expectations and achieve the highest level of customer satisfaction to maximize the long-term growth and success of the company. We will provide a superior customer service experience and build a corporate culture that is focused on delivering quality customer service to maintain customer loyalty. Customer Retention/Loyalty The importance of customer retention to the organization
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Procedure Read the case study. Your assessor will request that you analyse the data and material presented to make recommendations for changing the customer service processes and culture. Specifically‚ you are required to: • identify Brad’s major customers • prepare a customer service policy for Brad’s business • prepare a standard for handling complaints • prepare a work instruction for handling a complaint • give an example of how you would change an element of the customer service system
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South Yorkshire’s Adult Protection Procedures Safeguarding Adults South Yorkshire’s Adult Protection Procedures CONTENTS SECTION 1 – INTRODUCTION & GOVERNING PRINCIPLES 1.1 1.2 1.3 1.4 1.5 1.6 1.7 Introduction Endorsement Multi-agency working in safeguarding adults Key roles in safeguarding adults Responsibilities in safeguarding adults Dealing with disagreements and complaints Governing principles SECTION 2 – PROCEDURES 2.1 2.2 2.3 2.4 2.5 2.6 2
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CHAPTER I Introduction Customer service is the provision of service to customers before‚ during and after a purchase. It is a series of activities designed to improve the level of customer satisfaction – that is‚ the feeling that a product or service has met the customer expectation. The significance of customer service may vary by product or service‚ business and customer. Online systems range from simple to complex. A simple online service may be as basic as providing information to researchers
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Religion‚ Social Policy‚ and Social Work Practice Faith-based Services in Public Welfare It is generally accepted that the church has been a locus of social service and social change throughout America’s history‚ and “that the concept of human services emerged‚ at least partially‚ from a religious base” (Ellor‚ Netting‚ & Thibault‚ 1999‚ p. 13). Furthermore‚ it is recognized that the social work profession in the United States was influenced by a long history of religious traditions (Ellor
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Customer Service in Robi EXECUTIVE SUMMARY: This report is prepared on the basis of my three-month practical experience at RobiAxiata Limited. This internship program helped me to learn about the practical scenario of a Telecommunication Company. RobiAxiata Limited is a dynamic and leading countrywide GSM communication solution provider. It is a joint venture company between Axiata Group Berhad‚ Malaysia and NTT DOCOMO INC‚ Japan. RobiAxiata Limited‚ formerly known as Telecom
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