in Australia. Established in 1952‚ widgets are used as components for a wide variety of machinery‚ including domestic and industrial machinery. All our widgets are functional‚ well designed and manufactured to the his highest quality standards. Customers across Australia look to us to provide high quality products at competitive prices. This is a family owned company with the sons and daughters of the founder forming the board of directors. We operate from one main factory which include several
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Customer Services Report I am working as Assistant Head of the Customer Service Department. The profits last year made a decrease which resulted in increase for competitors in the Travel and Tourism Industry. First Impressions My first impressions on Alton Towers were that the company image that currently stands is very good‚ the logo is bright and it also shows that the company is the wonderland that people want to visit‚ the premises which holds Alton Towers is immaculate. When you first walk
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Abstract: This case discusses the customer service initiatives of LL Bean‚ Inc‚ a US-based multichannel retailer. LL Bean had evolved from being a mail order company selling hunting boots into a leading international retailer selling apparels‚ home furnishings and outdoor equipment. Its endeavor was to deliver quality products at reasonable prices and offer excellent customer service to customers. In its 98-year long history‚ the company had preserved the customer-centric tradition set by the founder
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providing services to the customer In the process of providing services to the customer where many unethical practices occur‚ misrepresentation and over persuasion are the most common practice It also occur in 4 major areas a) While providing service to the customer b) How members of a business organization fulfil their duties and responsibilities c) How competitors treat each other d) Providing a price fair to the manufacturer‚ seller and buyer. Problems in providing services Production
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REVIEW OF RELATED LITERATURE AND STUDIES Humans have been using insecticides for thousands of years. The Egyptians used unspecified chemicals to combat fleas in their homes about 3‚ 500 years ago‚ and arsenic has been used as an insecticide in china for at least 2‚ 900 years. Insecticide is a substance that kills insects. Insecticides are sometimes called pesticides. But pesticides include substances used to control mice‚ weeds and other pests besides insects. Insects harm human by transmitting
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whilst remaining in the workplace. Which of the below not the main methods of one-the-job training: A. Coaching B. Projects C. Job rotation D. Sandwich courses 5. All activities involved in selling products and services to the ultimate or final consumer are part of the activity of: A. Manufacturing B. Retailing C. Wholesaling D. Channeling 6. Which of the following is not a major objective of retail communication? A. Inform
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Professional practice requires you to be clear about the ideas that are guiding your thinking and influencing your practice’ (OKO 2008 p.17). in the light of the above statement‚ analyse a piece of work that you have undertaken on placement‚ critically discuss and evaluate a particular aspect of the theoretical base‚ the rationale for applying this knowledge base to your practice‚ and to what extent your practice has benefited from this. Professional practice requires you to be clear about the
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ORGANISATIONAL CULTURE -SWATI SISODIA swati.sisodia@nmims.edu What is Organisational Culture • The basic paTTern of shared values and assumpTions governing The way employees wiThin as organisaTion Think abouT and acT on problems and opporTuniTies A system of meaning shared by the organization’s members Cultural values are collective beliefs‚ assumptions‚ and feelings about what things are good‚ normal‚ rational‚ valuable‚ etc. Aspects of culture Values Symbols Customs Language
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CHAPTER 1 1.1 INTRODUCTION Customer satisfaction: Customer satisfaction is a measure of the degree to which a product or service meets the customer’s expectations. Satisfaction results when expectations are equaled or surpassed. Customer satisfaction refers to the extent to which customers are happy with the products and services provided by a business. Customer satisfaction levels can be measured using survey techniques and questionnaires. Gaining high levels of customer satisfaction is very important
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The Negative Effects 1 The Negative Effects of Offshoring Customer Service Lisa Morris Com 120 December 1‚ 2009 Karen Halusek The Negative Effects 2 The Negative Effects of Offshoring Customer Service She is very excited. She just came home with her brand new computer. She and her husband had been saving every extra dollar for quite some time and they were finally able to purchase the computer they had been wanting. They succeeded
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