goal of Social Work practice is the psychosocial improvement of the individuals within a system and the system where they operate. Social Work has three different concentrations‚ Micro practice‚ Mezzo practice and Macro practice. Micro practice focuses in individual and small groups such as couples‚ families and groups. This practice is more direct or face to face intervention. Mezzo practice focuses in medium communities‚ it can be face to face or indirect practice. And Macro practice focuses in larger
Premium Sociology Social work Psychology
Case 1. TECSMART ELECTRONICS Identify the problem: Formulate objectives: Design alternative courses of action: Analysis of the ACA: a. advantages b. drawbacks Conclusion: Recommendation: Case 2. CAN SIX SIGMA WORK IN HEALTH CARE? Identify the problem: New culturein the hospital Formulate objectives: · To be able to make it easy to employees and all staffs the new framework to be used. · Design alternative courses of action: Analysis of the ACA: a. advantages b. drawbacks Conclusion:
Premium Customer service Service
get our message across. 3. What are some examples of inappropriate work-place attire? Attire is a type of nonverbal communication. What a person wears at work says a lot about them. While at work we need to remember that we are not only representing ourselves but more importantly our company. If a customer feels uncomfortable or offended due to your attire at work they may refuse to come back. Some examples of inappropriate work-place attire is excessive jewelry‚ tight and short clothing and sometimes
Premium Nonverbal communication Communication Interpersonal relationship
Introduction: customer service are All interactions between a customer and a product provider at the time of sale‚ and thereafter. Customer service adds value to a product and builds enduring relationship. in this report I will be talking about the customer service in retail for the three retailers john Lewis department store boots and pc world customer service will help deal with any problems encountered by the customer‚ for example if a customer has a problem regarding their goods they would
Premium Customer service Customer Good
Work summary 1 All names have been kept anonymous due to confidentiality reasons. Brief description of work undertaken Baby T is an eighth month old baby who was referred to A & E by his GP due to a fall. The baby had a torn fraenulum and the paediatrics and consultants were both satisfied that the injury was consistent with mothers explanation of baby T falling on face. The referral which was received by children service team lacked vital information. I was requested by the social worker
Premium Sociology 2003 in film Mothers
ethical in social work practice” An ethical dilemma exists: When the social worker must choose between two or more relevant‚ but contradictory‚ ethical directives‚ or when every alternative results in an undesirable outcome for one or more persons. Several value systems and ethical practices impact the social worker intervention and outcome. Values and ethics are closely related .Values are a society’s system of beliefs ‚principles and traditions that guide behaviors and practices‚ however ethics
Premium Sociology Social work Social justice
Characteristic of Good Customer Service By Good customer service is what every company strives for when you talk about customer service. But what is really good customer service in general‚ honestly speaking. Today I would like to share with you‚ what I think is good customer service that I have come across in my everyday life. Now you’re probably wondering what I’m talking about‚ in simple terms; its taking care of the customer through empathy. When I work on base as a mobile
Premium Customer Customer service Good
Abstract Quality of Customer Service becomes critical for company’s success on the market. If planed properly‚ incentive pay plans may increase customer service representatives’ interest to providing better service to the customer. Specifics of Customer Service brings its difficulties to setting standards for quantity and quality measuring of the Customer Service productivity‚ as basics of incentive pay determination. Customer Service definition and role in the business. Customer Service topic is both
Premium Customer service
Information Technology and quality customer service: How is this achieved at the County of San Bernardino? In times past quality service was not important to managers and staff that worked for the County of San Bernardino. However due to the proliferation of corruption and mismanagement taxpayers are demanding more for their dollar. It is a known fact that when local government is run efficiently more people can be put to work. The money saved from this can in turn be used to benefit the local
Premium Computer software Programmer Computer
Many individuals will enter the profession of social work because they are simply interested in ‘helping people’. This pretext however is not as straightforward as it sounds. Some may be motivated by a mission of working against child problems such as child abuse hence choosing the direct path of social work which involves strategies such as counselling‚ case management or the dispensing of emergency assistance‚ whilst others may still hold ideals of ‘changing the world’ thus choosing a more indirect
Premium Sociology Frankfurt School Marxism