Appendix 1. What can we do about lost sales due to poor customer service by outside “contract” sales staff? Get rid of contract sales staff altogether. When they do not show some customers already resort to placing their orders online so why not make that a standard and skip the middle person. Furthermore‚ it will save money from being put into the contract‚ and losing funds when contractors take money they feel they are owed off the top before turning the cash in. 2. How can we restore the attractiveness
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specialism. What strengths and limitations does each have? There are many learning and teaching strategies that could be used to ensure learning takes place within the area of customer service. Each technique has its own strengths and limitations that must be considered when applying them to context of customer service and its environment. Approaches that include activities such as role play where the learner may be expected to watch‚ listen‚ discuss‚ take notes‚ problem solve as well as partake
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Customer Service Unit 3 Communication in the customer service role Session 4 Understand how to meet the needs of a diverse range of customers © Creating Careers Limited‚ 2012. All rights reserved. Page 1 of 1 Communicating with people who have language/speech difficulties Try and ask short questions that only require short responses. Don’t raise your voice unless requested as most speech-impaired customers can hear and understand. If you don’t understand‚ ask the person to repeat what
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with the best possible customer service for a fast food restaurant. Best possible customer service? Ever wonder why it seems as if the associates are more aware of the elderly and the families there than you and your friends? In this paper‚ I will be informing you how different people are treated at one of our favorite restaurants. Through weeks of research‚ I have gathered enough information to show that the elderly and full on families due in fact receive better service than an average person does
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Slide 1 Welcome to your second customer service lecture. This week we’ll discuss listening‚ an often simplified concept. Many people think listening is easy—as long as you hear something you’re listening to it‚ but in truth‚ listening effectively is a demanding task. To listen effectively‚ you must apply skill and determination. Luckily‚ as with any skill‚ effective listening can be learned. We’ll begin this lecture by going over the difference between hearing and truly listening. Slide
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Hints and Tips for Customer Service Unit 1 If you are currently unemployed the following websites offer good information regarding employment. www.Sainsburys.co.uk www.tesco.com www.marksandspencers.com www.britishairways.com/travel/about-british-airways/public/en_gb Extra information on Equality and Diversity‚ Contract of employment‚ legislation‚ Disability Discrimination Act and formal learning‚ can be found on www.gov.uk It’s important that you answer assessment questions
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Stand and Deliver “Stand and Deliver” is such an exceptional inspiring movie. I have learned a lot about the importance of a true commitment in order to achieve our goals. Mr. Escalante’s‚ the Math teacher in Garfield High School‚ devotion is a good example to validate this statement. Mr. Escalante is very much dedicated to his work; energetic‚ passionate teacher and wanted to change the poor performing history of the underprivileged and disrespectful students in Garfield High school. Escalante
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I feel this movie teaches a very valuable lesson to students. I have seen this movie numerous times throughout my high school years. Every time I watch it I get the same message out of it. I feel that Escalante is a teacher that every student would be lucky to have. He is completely dedicated to helping his students pass the calculus test. I do realize that he does demand a lot out of his students but in the end it definitely pays off because they manage to stay focused long enough to learn the material
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Seminar 2 Film Application Paper Stand and Deliver Stand and Deliver is a true story of Jaime Escalante‚ the East Los Angeles mathematics teacher who challenges the systems and stereotypes to raise the standard of life for his inner city students. Escalante became an advocate for change and initiated‚ stimulated‚ and facilitated change in his school. As an internal OD practitioner‚ Escalante used the pathfinder style to evoke a high degree of effectiveness and high degree of student
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The purpose of this paper is to analyze the leadership behaviors noted in the movie Stand and Deliver. This movie was about a teacher who stood up to the school administration‚ his family‚ and the community to help a group of underprivileged‚ mostly Spanish children from an LA ghetto excel in mathematics. Eventually his teaching program had the teenagers passing AP calculus. Despite officials stating the students cheated‚ hostile students‚ an unorganized and underfunded school‚ and a school staff
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