Colloquium on Computing‚ Communication‚ Control‚ and Management Study on the Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in B2C E-commerce Yangcheng Hu Department of Management Engineering Nanchang Institute of Technology Nanchang‚ China hyczju@126.com Although‚ a number of studies have documented the relationship between service quality‚ satisfaction and loyalty in traditional service industries and e-commerce settings‚ theoretical foundations as well as empirical
Premium Scientific method Electronic commerce Research
Airbus’s New Support Strategy Values Customer Service Airbus is building a new support strategy where customers pay for a significant portion of purchased services with data collected during operations. In a press briefing last December at the aircraft manufacturer’s headquarters in Toulouse‚ France‚ executives from Airbus’s customer services team explained that rather than becoming a standalone business unit‚ integrated customer support can help make Airbus airplanes more attractive. In addition
Premium Customer service Boeing Customer
Generally Accepted Auditing Standards Catherine Harris ACC491 December 15‚ 2012 Stephen Russell Generally Accepted Auditing Standards Generally Accepted Auditing Standards are set forth‚ so an auditor’s performance can be judged against something. Since 2002 and the introduction of the Sarbanes-Oxley Act auditing requirements have undergone many changes. As the times and technology change so must the profession. Generally Accepted Accounting Standards (GAAS) have 10 elements and are divided
Premium Auditing Financial audit Audit
capability but a state-of-the-art MRP system and extensive inventory and assembly facilities. Components are purchased‚ assembled and repackaged. Profits have fallen considerably. In addition‚ the customer service level has declined‚ with late deliveries now exceeding 25% of orders. And to make matters worse‚ customer returns have been rising at a rate of 3% per month. I. Point of View Art Hill II. Time Context At present III. Statement of the Problem The main problem of the study pertains
Premium Customer service Management Manufacturing
as a ‘Regional Trading Block’. The World Trade Organisation has deemed these trading blocks as acceptable. The EU is a member of the WTO‚ but to what extent does the EU threaten the main aim of the WTO‚ which is to create a multilateral trading system. The aim of this essay is to compare and contrast the aims of these two international organizations‚ in order to see if these organisations are a hindrance or a help to each other. Each organisation will be discussed in turn looking at their aims and
Premium European Union World Trade Organization
Introduction In this rapidly growing dynamic environment‚ organisations are fighting a constant battle to remain competitive; in such‚ the usage of teams has grown to be a criterion for organisational success. Organisations create teams for various reasons. Teams give a sense of responsibility and empowerment to members who are performing the tasks assigned. This‚ in return‚ increase efficiency and productivity‚ at the same time allow organisation to minimize its bureaucracy and foster flexibility. Other
Premium Management Organization
as online recruitment or internet recruiting‚ refers to the process of advertising job vacancies online and formal sourcing of information about jobs online (Galanaki‚ 2002). Whist e- recruitment is considered a relatively new concept for many organisations‚ articles on the topic first started appearing in the mid-1980s (Casper‚ 1985). However‚ it wasn’t until almost a decade later in the mid-1990s that more systematic and rigorous literature and research on e-recruitment began to appear in human
Premium Recruitment
OF INTERNATIONAL EDUCATION OF NANJING UNIVERSITY OF SCIENCE AND TECHNOLOGY IMPORTANT: YOUR ASSIGNMENT WILL NOT BE ACCEPTED FOR ASSESSMENT WITHOUT THE COVERING SHEETS! BTEC HNC/HND PROGRAMME:Organisations and Behaviour |UNIT NO. 3 |Unit level:H1 | |UNIT TITLE ORGANISATIONS AND BEHAVIOUR |ASSIGNMENT NO. 1 | TO
Premium Organizational studies Organization Organizational structure
Understanding Organisation. Explain how an organisation culture develops overtime and how managers then try to understand‚ control and after cultures. To what extent might an organisation be considered to have a fragmented and divided set of culture? You should make reference to theory and practise in your answers. What is the meaning and definition of organisation culture? In an anthropological term‚ culture refers to underlying values‚ belief and codes of practice that makes a community for
Premium Organizational culture Organizational studies Organization
Organizational structure types[edit] Pre-bureaucratic structures[edit] Pre-bureaucratic (entrepreneurial) structures lack standardization of tasks. This structure is most common in smaller organizations and is best used to solve simple tasks. The structure is totally centralized. The strategic leader makes all key decisions and most communication is done by one on one conversations. It is particularly useful for new (entrepreneurial) business as it enables the founder to control growth and development
Premium Organizational structure