O LYMPIA B USINESS S CHOOL Advanced Diploma In Business Administration F ILO -T EXT INDUSTRIAL RELATIONS October‚ 1998 R AFFLES E DUCATION G ROUP Kuala Lumpur w Petaling Jaya w Penang w Singapore w Jakarta w Bangkok w Beijing w London w New-York School Of Business & Marketing Industrial Relations T ABLE OF C ONTENTS TABLE OF CONTENTS ............................................................................................................................... 2 INTRODUCTION.
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customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS MANAGEMENT
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Business Management Chennai - 020 SECOND SEMESTER EMBA/MBA Subject: International Law (answer should be of minimum 2 pages / of 300 words) 1. Explain the origin & nature of International Law its legal powers . International law has developed historically and philosophically over many centuries‚ in many cultures and a rudimentary system of international law existed even in ancient societies. Persons from even the most diverse
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Employee Relations LAW 1202 Arvin SEECHURN Contents 3.8 Gender differences ................................................................................................... 23 . 3.9 The New Roles of Trade Unions ............................................................................. 24 1 Industrial Relations ................................................................................................... 1 1.1 Introduction and Definition ..
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Universal Gravitation Apples had a significant contribution to the discovery of gravitation. The English physicist Isaac Newton (1642-1727) introduced the term "gravity" after he saw an apple falling onto the ground in his garden. "Gravity" is the force of attraction exerted by the earth on an object. The moon orbits around the earth because of gravity too. Newton later proposed that gravity was just a particular case of gravitation. Every mass in the universe attracts every other mass. This is the
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p) Maternity Benefit Act‚ 1961 132 5. Checklist of labour law compliance 135 6. Unfair labour practice 144 7. Labour laws in the unorganized sector 147 8. Women labour and the Law 151 9. Industrial relations 157 10. Special points to be noted while drafting Employment Agreement 172 11. Important case laws under various labour legislations 177 12. Important organizations 179 13. Authorities under the labour law in India 180
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Labor Relations Labor relations can refer generally to any association between workers and management about employment circumstances. Most frequently‚ labor relations refers to dealings involving a workforce that is already unionized and management‚ or has the potential to become unionized. Labor relations are vital to organizations. The National Labor Relations Act was passed in the 1930s‚ which gave workers the right to bargain collectively and form unions in the United States (http://www.investorglossary
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spoken worldwide would lead to better international relations How many languages do you think exist in the world? About 6 thousand‚ according to the site jazyki.ru (http://www.jazyki.ru/skolkojazykov)1. And can you imagine all people speaking only one language? It is considered that speaking one language would lead to better understanding between countries‚ but it is questionable if it is possible to establish it and would really solve international problems. One of the main problems
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www.hbr.org The organization and goals of a sales force have to change as businesses start up‚ grow‚ mature‚ and decline. Match Your Sales Force Structure to Your Business Life Cycle by Andris A. Zoltners‚ Prabhakant Sinha‚ and Sally E. Lorimer Reprint R0607F The organization and goals of a sales force have to change as businesses start up‚ grow‚ mature‚ and decline. Match Your Sales Force Structure to Your Business Life Cycle by Andris A. Zoltners‚ Prabhakant Sinha‚ and Sally E
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minimise its impact to the organisation. “The goal of management is to coordinate all available resources to produce an end result” (Raymond J Stone‚ 2008‚ p. 6) . One of the most important resources that need to be managed is the organizations labour force. This can be the most difficult challenge for the executive team to manage as their often opposing interests that can lead to workplace conflict. Firstly we must identify what is workplace conflict. Workplace conflict is described as “a specific type
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