BA 235 Services Marketing Group 7: Case Solution ~ Sullivan Ford Auto World Feb. 2012 21 Case Background Walter Sullivan the founder of Sullivan Ford Auto World died and his eldest daughter Carol Sullivan-Diaz‚ a health care manager by profession took over the business and found out that the family business is in financial trouble based on current financial performance and market outlook. In addition‚ CSAT results from car buyers show that the company has problems with their service
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MANAGING RESISTANCE TO CHANGE EXECUTIVE SUMMARY As it goes in the popular saying‚ “There is nothing permanent in this world except change.” In any organization‚ change is inevitable! This 6-letter word will determine the organization’s direction; either to success or leads to failure. For any organization going through this process‚ resistance to change will be the very first problem that the Change Manager will have to address and come up with systematic planning and solutions. That’s why it’s
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investments is high‚ increasing to 5.86%. | 2.0 | Liquidity Ratio (Cash) increased to 0.98 | 3.0 | Inventory Turnover is high‚ increasing to 13.2. | 1.0 | Working Capital improved to $23.55. | 3.0 | Target EPS for 2011 of 1.89 was achieved. | 2.0 | Ford reported a 6.8 percent sales increase in December 2010 | 4.0 | | 15.0 | Industry Strength | The growth potential is very high most especially for the existence of small cars like Focus. | 5.0 | Profit potential is high due to the needs of
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SULLIVAN’S AUTO WORLD Walter Sullivan the creator of Sullivan Ford Auto World pass away and his oldest daughter Carol Sullivan-Diaz‚ a health care administrator by profession took over the business and found out that the family business is in economic trouble founded on existing financial performance and market outlook. In addition‚ CSAT results from car buyers show that the company has problems with their service quality. Sullivan Ford Auto World Facts: - Average sales of 1‚100 cars per year
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1. I don’t think any firm can guarantee complete product safety‚ especially companies as large as Ford and Bridgestone-Firestone. Both these companies produce such a large quantity of products that something is bound to go wrong. Also‚ no matter how safe a product might be there still can be potential problems with user error. An example would be how no matter safe Ford makes a car‚ there is still potential for an accident if the driver is inexperienced or if there is bad weather. So usually it is
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The Toyota Tacoma and the Ford Ranger are the two best-selling compact trucks on the market. The Ford Ranger has been the overall best-selling compact pick-up‚ in America. The Toyota Tacoma has been the overall best-selling selling import pick-up and America’s best-selling compact 4x4 making it a more popular truck then the Ford Ranger. Even though they have very similar options like 4 door‚ 2 door‚ 2wd‚ and 4wd‚ the parts and styles used are very different. Also the Ford Ranger is very cheap‚ but
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Tiffin University Denny v. Ford Motor Company MGT623 Legal and Ethical Issues in Management Dr. Scott Basinger Submitted by: Ashley N. Brown 10-07-12 Denny v. Ford Motor Company Nancy Denny believed she was buying a Bronco II‚ which gave her the ability to switch between two-wheel and four wheel drive. According to the sales manual this feature would be appealing to women due to the vehicles’ ability to drive safer on snow and ice. Nancy Denny bought the vehicle
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Case Questions for Ford Fiesta Instructions: This exercise is to be completed individually. You may discuss the assignment in a group‚ but each person should complete the exercise separately. Please provide a clear‚ concise‚ and well organized essay that addresses at least the following questions. You are free to address other issues in the case as well. The intent of the assignment is to have you think critically about the marketing problems faced in the case. It is important that you consider
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Henry Ford Hello my name is Henry Ford. I was born on July 30‚ 1863. Unlike many of you I was born on my family’s farm in Dearborn‚ Michigan. When I was only 15 years old‚ my father gave me a pocket watch. As soon as I got this watch‚ I took it apart and reassembled it‚ I know you’re thinking “Wow‚ this guy’s smart”‚ I guess you could say that. As soon as my friends and neighbors found out about this‚ they all came to me wanting me to fix their watches. I guess you could say that this was the “start”
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decision making framework was Utilitarian in nature‚ Ford chose the action that would cause the least amount of harm for the majority involved‚ therefore allowing the minority to be harmed by death. Apparently‚ Ford did not care about the type or severity of harm they caused. They chose a lower number of estimated deaths as opposed to a higher number of financial harm. The decision to view death as a viable option was fueled by Egoism. Fords CEO‚ Iacocca‚ was an integral part of the Egoism utilized
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