BA 235 Services Marketing Group 7: Case Solution ~ Sullivan Ford Auto World Feb. 2012 21 Case Background Walter Sullivan the founder of Sullivan Ford Auto World died and his eldest daughter Carol Sullivan-Diaz‚ a health care manager by profession took over the business and found out that the family business is in financial trouble based on current financial performance and market outlook. In addition‚ CSAT results from car buyers show that the company has problems with their service
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Henry Ford Hello my name is Henry Ford. I was born on July 30‚ 1863. Unlike many of you I was born on my family’s farm in Dearborn‚ Michigan. When I was only 15 years old‚ my father gave me a pocket watch. As soon as I got this watch‚ I took it apart and reassembled it‚ I know you’re thinking “Wow‚ this guy’s smart”‚ I guess you could say that. As soon as my friends and neighbors found out about this‚ they all came to me wanting me to fix their watches. I guess you could say that this was the “start”
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The main points of the case study are:- . Ford Motor Co. has continuously been number 2 to General Motors Corp. in the automotive industry. . Ford’s CEO in 1999‚ Jacques Nasser tried to push IT in the automotive industry‚ but failed at most of the attempts‚ causing a major loss to the company. . Nasser introduced cars high in technology‚ looking to make more money on service fees. . Nasser also created the Wingcast telematics unit‚ allowing users to utilize their cars as
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Ford Motor Company Ford Motor Company is the world’s largest producer of trucks‚ and the second largest producer of cars and trucks combined. Ford has manufacturing‚ assembly or sales affiliates in 34 countries and Ford companies employed 337‚800 people world-wide in 1996. Ford has manufacturing facilities in 22 countries on 5 continents‚ with 87 plants in North America and 41 in Europe. In Europe‚ in 1995‚ Ford’s combined vehicle market share‚ at 12.2%‚ was the highest for eleven years‚ with three
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Engine Fuel Tank Capacity (liters) Displacement (cc) Compression Ratio Maximum Power (ps/rpm) Maximum Torque (Nm/rpm) Engine Type Fuel System Bore x Stroke (mm) Powertrain Engine Type Max. Output Drive Configuration Max. Torque Transmission Dimension & Weights Wheelbase (mm) Maximum Pick-Up Box Length (mm) Maximum Payload (kg) Ground Clearance (mm) Steering System Steering Wheel Steering Column Type Minimum Turning Radius (m) Brake System Type (Front / Rear) Type and Diameter (Front / Rear) Handbrake
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Running head: FORD PINTO CASE (Newton‚ Ford‚ 2007‚ p. 1)Ford Pinto Case External social pressures play a big part in the decision reached about the Ford Motor Company. When you have highly respected individuals such as retired NASA engineer Dr. Leslie Ball say “The release to production of the Pinto was the most reprehensible decision in the history of American Engineering” (Newton‚ Ford‚ 2007‚ p. 1); there is cause for concern. There would be more
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Ford Consumer Marketing Introduction to Ford Ford Motor Company is a century old company that laid the foundation for American auto makers (Wikipedia‚ 2011). Henry Ford understood early on that to be successful his company would need to be self reliant; from that idea the assembly line was introduced. Ford now offers a variety of vehicles from cars and trucks to ambulances‚ buses‚ and tractors. Today‚ consumers have hundreds of options to choose from when selecting a vehicle from any one of
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Roles of Key Players One of the biggest roles is the board of directors or executive level management. Lee Iacocca the creator of the Ford Mustang had a very high reputation in which he outperformed his workers and his rival the President Semon “Bunky” Knudsen. The story of 1968 in which the German and the Japanese outperformed any other nation in making small compact cars. Lee Iacocca suggested to build a small compact car in which would outperform and be the competitor of the Germans’ compact
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investments is high‚ increasing to 5.86%. | 2.0 | Liquidity Ratio (Cash) increased to 0.98 | 3.0 | Inventory Turnover is high‚ increasing to 13.2. | 1.0 | Working Capital improved to $23.55. | 3.0 | Target EPS for 2011 of 1.89 was achieved. | 2.0 | Ford reported a 6.8 percent sales increase in December 2010 | 4.0 | | 15.0 | Industry Strength | The growth potential is very high most especially for the existence of small cars like Focus. | 5.0 | Profit potential is high due to the needs of
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ABSTRACT Ford Motor Company have been around since 1903‚ and although in the past they lost market shares due to production and marketing scandals‚ they remain robust in 2005. This paper has been written to thoroughly analysed Ford through PESTEL analysis to comprehend the macro environment in‚ Porter’s Five Forces analysis to determine the competition and lastly SWOT analysis to depict the micro environmental factors of the company in question. It has been concluded that due to the fierce competition
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