Journal of Managerial Psychology Emotional dissonance in call centre work Jürgen Wegge Rolf Van Dick Christiane von Bernstorff Article information: Downloaded by UNIVERSITY OF ESSEX At 16:41 03 February 2015 (PT) To cite this document: Jürgen Wegge Rolf Van Dick Christiane von Bernstorff‚ (2010)‚"Emotional dissonance in call centre work"‚ Journal of Managerial Psychology‚ Vol. 25 Iss 6 pp. 596 - 619 Permanent link to this document: http://dx.doi.org/10.1108/02683941011056950 Downloaded on: 03
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Music Therapy Music Therapy is the clinical and evidence-based use of music interventions to accomplish individualized goals within a therapeutic relationship by a credentialed professional who has completed an approved music therapy program. Research in music therapy supports its effectiveness in many areas such as: overall physical rehabilitation and facilitating movement‚ increasing people’s motivation to become engaged in their treatment‚ providing emotional support for clients and their families
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Stress Stress is a term used to describe the physical‚ emotional‚ cognitive‚ and behavioral responses to events that are appraised as threatening or challenging. But for me stress is a mental and emotional distraction condition‚ which is caused due to pressure in everyday life. Stress can have a positive or a negative effect on a person depending on how it is dealt with. For me‚ college is my number one stressor. The causes are academic‚ financial and personal. When it comes to trying to relieve
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What is Depression? Most adults and many children and adolescents have a few bad days here and there‚ sometimes three or four in a row. When this happens‚ your mood is bad‚ you feel like jumping on people for nothing. You sleep‚ but you do not rest. You eat‚ but you are not hungry. Your life is one big chore. Everything that was fun is work and what usually is work is like walking with lead boots. Often you have stomach aches‚ headaches‚ aching‚ dizziness and other symptoms‚ but the doctors can
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Child Abuse Child abuse is one of the biggest problems facing America today. Children whose parents abuse them often turn to a life of crime‚ or suffer physical or mental scars. In severe cases the child may even die. In Saint Louis a boy was attacked by a pack of dogs‚ after he had finished playing basketball at the local court. If his mother had reported him missing he may have been found in time to rescue him‚ instead he bled to death under a tree(De Jong). Of course this is an extreme case of
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Depression Depression can be a very difficult and painful experience that affects not only the individual suffering from it‚ but also the people around them. As a biological psychological factor‚ genetics play a big role. Mood disorders are inheritable for some people. Those that are susceptible to mood disorders can have an early age of onset‚ a greater rate of suffering other disorders in addition to depression and an increased risk of recurrent illnesses. However any genetic factors that are
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DEPRESSION AND ALTERNATIVE WAYS TO TREAT DEPRESSION By Depression is an illness that can be treated with therapy and drugs. Depression is a mental and physical illness that affects the mind and body. Although no single cause of depression has been identified‚ it appears that interaction among genetic‚ biochemical‚ environmental‚ and psychosocial factors may play a role. The fact is‚ depression is not a personal weakness or a condition that can be willed or wished away‚ but it can be successfully
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In the present day‚ stress is widely recognized as a major problem for many employees in their daily life. According to Lawrence（2010）：The Health and Safety Executive (HSE) have defined stress as the adverse reaction people have to excessive pressure or other types of demand placed on them at work. This definition suggests that when people experience excessive stress‚ there is a high risk. And this phenomenon also contributes to some bad consequences‚ such as mental illness，heart and circulatory
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Introduction Someone said people feel stress is because they can’t reach their own expectation but they want to reach it‚ so stress was created by their own. Just like Sammy’s case‚ he said he got an unsatisfactory result in public examination. It shows that Sammy has got an expectation in his examination but his can’t reach his own expectation‚ so stress created. In Sammy’s case‚ there are some problems which are appeared after analyzing. Problems 1. Lack of self concept Refer
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People who have been victimized often have stress symptoms that linger. A common form of victimization in our society today is sexual assault. The psychological impact of sexual assault on a victim is immediate and may last a long time (Comer‚ 2015). One study found that 94 percent of rape victims qualified for a clinical diagnosis of acute stress disorder when they were observed around 12 days after the assault (Rothbaum et al.‚ 1992). Although some sexual assault victims improve psychologically
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