HOW TO TALK TO THE CUSTOMER OVER THE PHONE Customer service in the telemarketing industry is primarily imparted through the phone. Hence‚ customer agents should first and foremost possess the right phone skills as part of their customer service. Hereunder are some tips to improve an agents phone skills. Greet. A call starts and ends with a greeting. Unlike in ordinary phone calls when a "hello" is traditionally used to start the call at the receiving end‚ customer phone calls should be given
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The Placebo Effect: Mind over Medicine When we hear the phrase‚ “The mind controls the body‚” we immediately think of the voluntary processes we make our bodies do. If you want to pick up a toy from the ground‚ you will direct your brain on how you want to move to pick it up‚ and it will then move the necessary muscles to achieve that goal. This process of “need-order-achieve” is the same mechanism that directs our everyday lives. An important question must be asked here: what if this procedure
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The impact of technology over 30 years As the development of modern society continues to grow‚ the coverage of application of technologies is gradually wider and wider. Therefore‚ the potential and real influence for technology on people’s life especially on people’s health is becoming more and more significant and controversial. That is to say‚ the development of technology brings both advantages and disadvantages on people’s health. This essay is aiming to conduct a careful
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Nur Ain Hamsani Resident of Orchid View‚ Jalan Mutiara‚ ------------------------------------------------- 57200 Kuala Lumpur. District Council of Kuala Lumpur‚ 47900 Kuala Lumpur. Dear Sir‚ Dissatisfaction over Poor Maintenance With reference to the above‚ as a last resort on behalf of the residents of Orchid View‚ I would like to complain that our neighbourhood has poor maintenance since last few months. 2. Our neighbourhood in which we live in used to be a pleasant place. It
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CONFLICT BETWEEN EMPLOYEES OVER MISBEHAVIOUR INTRODUCTION: In general conflict resolution is mostly concentrated on the conflicts that have occurred in the public. In this report I have tried to explain the circumstances that lead to conflict in workplace. This report analyses the situation using organizational behaviour concepts and gives an alternatives to avoid this kind of situations in future and my learning’s. Time period: August 2013 BACKGROUND: Paul and I were working alongside
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Introduction The focus of my investigation is to explore how the semantics of words Shakespeare created and used have changed and to explore why a wide selection of them are still used 500 years later. Many students who study Shakespeare find it difficult to understand and find the lexis he used to be irrelevant to modern use of English language. However I am aware that a lot of everyday are neologisms created by Shakespeare and though some of Shakespeare’s terms are now marked as archaic‚ many
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Over 200 years ago America’s founding fathers established a new nation. In their collective wisdom they authored the constitution and bill of rights to be a living document that could change over time ensuring that our laws would be able to evolve along with the infinite circumstantial possibilities. The language conventions and jargon used then are not unlike the ones used today in constructing new bills and laws. In 1950 Title 48 of the United States Code Annotated (U.S.C.A.) established the Organic
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Gonzo’s Quest Progressive If you want to experience bigger wins while playing Gonzo’s Quest slots‚ you have to try out the Gonzo’s Quest progressive jackpot games. The standard games offer a fixed payoff‚ but the progressive jackpot game increases over time. In this Gonzo’s Quest game‚ a small percentage of bets are added to a single jackpot. This creates a jackpot pool with massive payouts. The Gonzo’s Quest casino game is a favorite among spinning reel enthusiasts. It offers unique themes‚ gameplay
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Kelley Smelser Ms. Hall ENGL 1010-C21 Word Count: 500 14 November 2011 My Immortal: Getting over a betrayal There are times when an individual loses a person someone close to them‚ and they start to blame themselves for the loss of that person such as a parent‚ spouse‚ child‚ grandparent‚ and a boy/girlfriend. “My Immortal” by Evanescence is a song about that unbearable pain of loss and feeling of guilt and betrayal. This song brings forth a feeling of that even though a loss
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said‚ “The (RH) Law will empower women‚ through informed choice and voluntarism‚ improve access to information‚ facilities and services‚ increased stability and sustainability of health policy across national and local government.” The long debate over the once-called RH Bill has finally been concluded. Some of the highlights of the Law’s Implementing Rules and Regulations (IRR) include the further development of the health service‚ hiring and training of skilled health professionals‚ and the continuous
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