COMPARING THREE QUALITY MANAGEMENT GURUS W. Edwards Deming Joseph M. Juran Philip B. Crosby Prepared by: Abdelatif Hegazy Director Quality TECOM Investments Tel: +971 4 3913239 Fax: +971 4 3918777 Mobile: +971 50 4670973 A member of DUBAI HOLDING www.dubaiholding.com FOREWORD Many organizations worldwide are focusing today on quality to restore their competitive
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The five different approaches to motivation The first being instincts which are the patterns of behavior that are biologically determined rather than learned. Fact: people and animals are born preprogrammed with sets of behavior’s essential to survive. The second being the drive-reduction approach. It suggests that a lack of some basic biological requirement such as water produces the drive to obtain the water. The third being the arousal approach in which each person tries to maintain a
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I 1.Why is quality is a difficult term to define? How can we improve our understanding of quality? Quality itself has been defined as fundamentally relational: ’Quality is the ongoing process of building and sustaining relationships by assessing‚ anticipating‚ and fulfilling stated and implied needs. Even those quality definitions which are not expressly relational have an implicit relational character. Zero defects and conformance to requirements or their modern counterpart‚ six
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The Evolution of Total Quality Management A useful way to begin to understand the evolution of TQM is to link it to show how the industrial world was developing at the time TQM was evolving. Until the industrial revolution in the mid 18th century‚ most goods were custom made. Industrialisation brought about a fundamental shift from cottage industry production to large scale manufacturing. Simultaneously‚ industrial activity underwent extensive mechanisation. As explained by Ho‚ ‘craftsmen were
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Conflict Management Approaches Used in Police Agencies Full Name Professor Course Name January 13‚ 2015 Every police agency has to face the challenges of internal and external conflicts. Issues are bound to surface‚ impacting the productivity of the police agency. As a result‚ conflict management approaches are necessary in order to resolve critical issues before they grow out of proportion. There are strategies such as creating competition‚ and collaboration amongst members of the
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INTRODUCTION Total Quality Management (“TQM”) is a management philosophy was originally developed by American statistician‚ W. Edwards Deming after World War II and its principle are then put forward by various researchers such as Deming (1986)‚ Juran (1999)‚ Crosby (1979) and Imai (1986). Such principles comprise the Deming triangle‚ Juran Trilogy‚ concept of zero defect and Kaizen approach etc. Total refers to every process‚ every activity and every people of the organization whereas Quality is to satisfy
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nothing. 2 TYPES OF CUSTOMER 1. External Customer- outside the organization‚ business customers‚ suppliers‚ partners‚ end consumers. 2. Internal Customer - inside the organization‚ e.g.‚ other departments‚ fellow employees. SERVICE QUALITY What is SERVICE? The definition of Service as per the international standard‚ ISO 9000 follows: “The results generated‚ by activities at the interface between the organization and the customer and by the organization’s internal activities
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necessary if the group is to be more than a “joining of forces” or “federation”‚ and if it is to generate some new quality that wasn’t there before; conflict is necessary to bring out the different conceptions that have hitherto lain dormant…” - Stanford & Roak Table of Contents Introduction 3 What Is Conflict? 4 Reasons for Conflict 5 Conflict Management 6 Conflict and Unit Performance 6 Conflict Resolution Techniques 7 Conflict Simulation Techniques 7 Case Study
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W. Edwards Deming‚ PhD‚ was protégé of Stewart. In 1950. He taught statistical process control and the importance of quality to the leading CEOs of Japanese industry. He is credited with providing the foundation for the Japanese quality miracle and resurgence as an economic to improve quality‚ productivity‚ and competitive position. He has authored a number of books including Out of the Crisis and Quality. Productivity‚ and Competitive Position as well as 161 scholarly studies. 14 points of Deming’s
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Approaches to Innovation Management In what we describe as the center~tor-global innovation model‚ the new opportunity was usually sensed in the home country; the centralized resources and capabilities of the parent company were brought in to create the new product or process‚ usually in the main R&D center; and implementation involved driving the innovation through subsidiaries whose role it was to introduce that innovation to their local market. Pfizer’s development ofViagra or Intel’s
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