Indian Institute of Management Kozhikode Course Outline Course Title : Service Operations Management (SOM) Course Code : SM05-06 Credits : 2 Term : Quarter-II (25 March- 30 June 2013) Year : 2013-14 Faculty : Prof. S. Venkataramanaiah __________________________________________________________________________ Introduction & Objective(s): Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together constitute nearly 75% of
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Chapter Outline Work Measurement OM Spotlight: Work Measurement Activities in Roller Coaster Maintenance Time Study Methods OM Spotlight: Job Description— City of Phoenix‚ Arizona Operations Analyst for City of Phoenix‚ Arizona Predetermined Time Standard Methods Learning Curves Practical Issues in Using Learning Curves Solved Problems Key Terms and Concepts Questions for Review and Discussion Problems and Activities Cases Rehabilitation Hospital of Florida The State versus John Bracket Endnotes
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OPERATION MANAGEMENT INTRODUCTION: KFC is one of the largest franchise company. One of the branch of KFC consists of 100 employees. This business report critically underpin the issues which emerge during the processes‚ designs and supply chain of the business. It will also unveil that how can KFC become the market leader and gain the competitive advantage over all the rivals. It also reveal that brand name like KFC can increase the productivity‚ market share avoid wastage
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Asia with 1412 stores in 69 countries‚ 324 of them in Spain with the headquarters in La Coru;a. During 2007 it opened 560 stores across the group. Zara is committed to satisfy the desires of its customers by continuously innovating the business operations to improve the experience. The ability to offer new clothes styles faster than its competitors is KEY to Zara’s market position. It offers the latest fashion in medium quality at affordable prices. It has been very successful in doing so with short
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Paper _The Four Functions Of Management_ Sanjeet Kaur Singh Management 330 University of Phoenix Abstract The four functions of management‚ planning‚ organizing‚ leading‚ and controlling‚ are very essential in building strong organizations and even stronger more effective teams. Planning‚ organizing‚ leading‚ and controlling are the functions of management. These function activities must be performed by all managers regardless of their industry level‚ title‚ or the task they have at hand. These
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Contents Introduction 1 Defining tour operator 2 Effect of Current and recent trends and development on the tour operations sector 2 Tour operations sector 3 Holiday package 4 Audiences 4 Planning stages 5 Negotiation 7 Details of negotiation 7 Contracting: 8 Pricing details 8 Travel tour operators sell price 9 Brochure planning 9 E – Brochure 9 Appropriateness of E – brochure 10 A case study of Thailand E- brochure 10 Methods of distribution use to sell a holiday
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Four Functions of Management Management: Theory‚ Practice and Application August 13‚ 2005 Abstract Managers tend to one of two basic problem-solving styles: systematic or intuitive. Systematic thinkers are logical and rational. They prefer narrow and focused problems‚ step by step processes‚ rules to be followed‚ and computer programs that grind to a recommendation. Intuitive thinkers are more comfortable with solutions that just "came to" them. Compared with systematic thinkers‚ for the intuitive
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Andrew Vaccarezza Ryan Russell 05/17/2007 INTRODUCTION 3 BACKGROUND 3 STUNNING FIGURES 4 OPERATIONS OF THE GLASS MAKING PROCESS 5 RAW MATERIALS 5 MELTING 6 CONDITIONING 6 FORMING 7 ANNEALING 8 INSPECTION 9 PACKAGING 10 CONCLUSION 10 Introduction Saint-Gobain Containers is one of the leading glass packaging companies for the food and beverage industry. Employing over 4‚000 people and having 14 locations in North America‚ Saint-Gobain Containers has shown to be one of the main
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Introduction Operation management focuses on carefully managing the processes to produce and distribute products and services. Overall activities of operational management include product creation‚ development‚ production and distribution. Related activities include managing purchases‚ inventory control‚ quality control‚ storage‚ logistics and evaluation (schmenner‚1985). Operational management often includes substantial measurement and analysis of internal process. Ultimately
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The Four Functions of Management and How it Relates to My Organization In today’s corporate world a manager to be affective must be able to incorporate the four functions of management (planning‚ organizing‚ leading‚ and controlling) into his or her management techniques. Managers who fail to implement the four functions have a greater chance of being unsuccessful in accomplishing the primary outcome for the project or task. Thus‚ generating an inferior product. DEFINING THE FOUR FUNCTIONS OF
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