electronic ticket or ticketless travel ➢ employees working in multiple roles‚ for instance flight attendants also cleaning the aircraft or working as gate agents (limiting personnel costs) ➢ "Free" in-flight catering and other "complimentary" services are eliminated‚ and replaced by optional paid-for in-flight food and drink (which represent an additional profit source for the airline). ➢ Aggressive fuel hedging programs. ➢ "Unbundling" of ancillary charges (showing airport fees‚ taxes
Premium US Airways Southwest Airlines Airline
International Journal of Quality & Reliability Management Emerald Article: Creating‚ Maintaining and Reinforcing a Customer Service Culture Richard A. Martin Article information: To cite this document: Richard A. Martin‚ (1992)‚"Creating‚ Maintaining and Reinforcing a Customer Service Culture"‚ International Journal of Quality & Reliability Management‚ Vol. 9 Iss: 1 Permanent link to this document: http://dx.doi.org/10.1108/02656719210007545 Downloaded on: 07-02-2013 Citations: This document
Premium Customer service Customer
necessary to ensure the continued operation of the organization by the set the right strategy with relate the HR management process. As a part of MBA program‚ our Human Resource Management course teacher Abu Saleh Md. Sohel-Uz-Zaman assigned us to prepare a report on “HR Practices in Bangladesh” as related topic on Human Resource Management course. We have selected our report topic as “HR practices of the Unilever Limited”. After complete our MBA program we will be going to job market and competing with
Premium Human resource management
“Organisations need strong leaders and a strong culture.” Discuss this statement in relation to how we understand and make sense of leadership and culture in the post-bureaucratic era. “A company’s culture is often buried so deeply inside rituals‚ assumptions‚ attitudes‚ and values that it becomes transparent to an organisation’s members only when‚ for some reason‚ it changes.” (Rob Goffee‚ 1952). A company needs a strong culture‚ or it will not be successful. “The culture” dictates how people
Premium Bureaucracy Organizational structure Management
Exceptional Customer Service - The NCB Way Welcome to the NCB Family VISION To make NCB‚ financially and operationally‚ the strongest and most dominant financial institution in the Caribbean and one that follows international best in class governance practices. CORE VALUES • We hold a deep and abiding respect for each customer‚ every colleague in our companies‚ and all our shareholders. • We commit to find new‚ practical‚ and innovative ways to make the term “excellent service” more relevant
Premium Customer service Customer Nonverbal communication
Customer Service in Tourism Introduction The tourism industry has for long been known as one of the most profitable industry in the economic world today. The rapid growth of the said industry has increased in demand thus causing high competition in the sector. It is thus vital that quality customer services be implemented to win tourists in this very competitive industry. According to Noe (2010)‚ customer service defines
Premium Customer service Customer
Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
Premium Customer service
titles for people that work within an organisation; they can be an employee or an independent contractor. An employee is someone that is hired to work under a contract of service as defined in section 230 (1) of the Employment Rights Act 1996‚ whereas an independent contractor is a person who is hired to work under a contract for services (self employed) defined in 230 (3) of the ERA 1996. In addition to this the most common categories of individuals are; * Employee * Independent contractor
Free Employment Discrimination Parental leave
Resource Practice Nwadei Lucky‚ Department of Business Administration‚ University of Education‚ Winneba Ghana ABSTRACT Globalization is bridging barriers of communication‚ culture and commerce and one major area its impact is felt is how the world is becoming one marketplace. Multinational enterprises are the actors in this process and a major emphasis in many such organizations is the practice of Human resource which has been shaped tremendously by the impact of globalization. HR practice is changing
Premium Human resources Human resource management Globalization
1 Four Seasons Goes to Paris MGMT 810 Four Seasons Goes To Paris One of the worlds leading operator of luxury hotels in business for the last thirty years Four Seasons is successful due to exceptional personal customer service‚ adhering to standards‚ at the same time adopting to local customs and blending with the environment. While staying at Four Seasons guests can be assured they will get individual personal attention and exceptional service with no excuses whatsoever. At Four Seasons the
Premium French language Hotel The Guest