Asia Pacific Journal of Tourism Research‚ Vol. 13‚ No. 4‚ December 2008 World Practices of Hotel Classification Systems Katalin Cserà and Azuma Ohuchi Graduate School of Information Science and Technology‚ Hokkaido University‚ Japan Official hotel classification systems vary by country and often have different symbols (stars‚ diamonds‚ etc.) to distinguish between hotel categories‚ causing confusion not only for tourists but also the hospitality industry. Previous research has given prominence
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64 A STUDY OF HRM PRACTICES AND ORGANIZATIONAL CULTURE IN SELECTED PRIVATE SECTOR ORGANIZATIONS IN INDIA 1. Executive summary The new economic environment is primarily marked by the freeing of shackles for entrepreneurship and economic growth. The “license system” has been replaced‚ to a great extent‚ by a “market system”. The challenge of Human Resource Management (HRM) practices would be to create an environment of resilience‚ which can accommodate and assimilate successfully changes in
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CUSTOMER SERVICE SKILLS 09/26/2012 PRESENTED TO WENDY HORTON CUSTOMER SERVICE CLASS PREPARED BY TYNITRIA JOHNSON Customer service is a very important factor in today’s society. Customer is any relationship‚ conversation‚ or interaction an employee has with a customer. Good customer service is the key to a successful business. I learned some things out this class that are relevant to me. I can use them throughout my career. I interviewed three people‚ as following‚ for this
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CUSTOMER SERVICE Submitted by Florentina Mihaela Badea ID Number: 21056 TABLE OF CONTENTS : 1) Customer Service Policy...................................................................... 2) Reasons for Customer Service Policy............................................... 3) Conclusion......................................................
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ON STUDY OF PERFORMANCE APPRAISAL Of Production Department In PARLE Biscuits Limited Bahadurgarh‚ Haryana BY Field Report submitted in partial fulfillment for the degree of COURSE NAME Department of Business Administration University Name CONTENTS 1. Acknowledgement. 2. What is Performance Appraisal? 3. About Parle. 4. Product Profile. 5. Scope of Study. 6. Objectives of Study. 7. Research Methodology. 8. Data
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Superior Customer Service Delivering superior customer value can mean many different things for different organizations. Customer service in itself is becoming one of the quickest and most effective marketing tool in which many companies can focus energies at minimal cost. Organizations that heavily emphasize their customer service support systems are much more likely to endure and succeed when compared to competitors who focused mainly on offerings such as lower prices‚ quicker service‚ etc. I
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Delotta Customer Relations and Servicing-14 November 1‚ 2013 Instructor Theresa Billiot Assume you are writing a report about the skills CSRs must have to provide exceptional customer service. Reread your responses to the What Do You Think? Questions that you completed throughout this chapter. What are sure-fire techniques and practices that provide superior customer service? What situations and practices might provide easy traps for mediocre or inferior customer service
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21 January 2015 Customer Service Matters Introduction Organizations are complex collections of various groups working toward the same common goal. In order to create the effective use of limited resources and to focus on stated goal‚ organizations’ structures are established. The most common structure‚ Functional Structures‚ have 3-5 levels each with their own specific responsibility and expectation. The most commonly recognized levels include the following: Human Resources (Hiring employees
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CUSTOMER SERVICE EXCELLENCE Today’s customers are more aware and empowered‚ and have more bargaining power due to the exponential increase in competition – direct‚ indirect or substitute. In retailing‚ they want hassle-free shopping‚ have less time at their disposal to locate the shop and the merchandise and are reluctant to keep waiting. The modern format retail stores are doing their best to anticipate the customer’s demands and are going all out to redesign their store interiors‚ offer more
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The Impact of Communication Styles on Customer Services Perry Leiss 12-10-12 Kaplan University The time that I was not satisfied with a service is the time I rented movies at the local video store. My problem had nothing to with the experience or how I was treated during my rental. My complaint came the day after when I returned the movies. When I return movies I always bring them back hours before they are due and I either put them in the back drop off or the front drop off‚ I rarely
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