ktPROJECT REPORT ON SERVICE QUALITY & CUSTOMER EXPECTATION IN LIFT PRODUCTS Submitted By‚ RUDRA PRATAP MAHARATHY REGD. NO.- UNDER THE GURDIANCE OF Internal Guide‚ External Guide‚ Prof. Budhaditya Padhi Mr. ACKNOWLEDGEMENT I would like to express my gratitude to the management of JOHNSON LIFTS PRIVATE LIMITED‚ Bhubaneswar for giving me the opportunity to undertake my summer internship program in the company which gave me an insight into the working of the company and the
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Customer Service Processes at Orbitz A Review of the Literature Lin Ze Total Quality BA4010 Professor Edward Ruppel October 3‚ 2012 Customer Service Processes at Orbitz A Review of the Literature Orbitz‚ which is headquartered in Chicago‚ Illinois‚ officially began doing business online in June 2001‚ and had originally been created in 1999 by five major airline companies-American‚ Continental‚ Delta‚ Northwest and Untied. What’s more‚ Orbitz is one of many Internet travel
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Here are some of the best HR practices that help in the creation of a highly satisfied and motivated work force. Work Environment A safe and happy workplace makes the employees feel good about being there. Each one is given importance and provided the security that gives them the motivation and incentive to stay. This is usually achieved through internal surveys to find out whether they are satisfied and if not what they think needs to be changed. Open Management Employees don’t like the feeling
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PROJECT REPORT on “COMPARATIVE STUDY OF HUMAN RESOURCE PRACTICES IN INFORMATION TECHNOLOGY INDUSTRY” [pic] A dissertation submitted in the partial fulfillment of the requirement for the award of the Degree in MASTER OF BUSINESS ADMINISTRATION Amity global business school‚ Chandigarh Submitted to:- Submitted By:- Pro. Neha Walia Gurpreet kaur Gill MBA- 4thSem
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• • • • • • About Amex Mission and Vision HR Practices Recruitment and Selection Training and Development Flexible Work Environment Compensation Benefits Employee Involvement About American Express • Diversified global financial services company • Headquartered in New York City • Founded in 1850 • At present‚ 67‚701 employees worldwide working in American Express • Earning annual revenue of $24.5 billion • Customer loyalty expert with industry-leading rewards programs
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The Importance of Courteous Customer Service So how do you practise courteous customer service? First‚ determine the needs of your customers. By needs‚ we refer not only to the needs that they will pay you for but to any need that will provide them convenience while under your care. Just take for example when you are going to a hotel. When you rent a hotel room‚ you primarily pay for the room‚ water and electricity or even food. However‚ the best hotels in the world are not renowned only for
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INNOVATIVE HR PRACTICES FOLLOWED BY GOOGLE IN INDIA INTRODUCTION India is now becoming a major player in the global stage. This change has given lot of opportunities to our country to grow further but it has also posed lot of challenges in front of us‚ Indian companies have gained the confidence to acquire foreign giant companies and try to establish themselves competitively against their foreign counterparts. at the same time we have to give emphasis on the various challenges before us like the
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International HR Best Practice Tips: Spring 2010 Dee Birschel. Benefits Quarterly. Brookfield: Third Quarter 2010. Vol. 26‚ Iss. 3; pg. 61‚ 1 pgs Copyright International Society of Certified Employee Benefit Specialists Third Quarter 2010 Global companies must always attend to local jurisdictional laws and regulations. HR should initiate charitable activities to benefit regions hit by major disasters only after checking local laws about payroll deductions‚ tax deductions‚ consent rules and consultation
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Federal Express – delivering the goods Kevan Scholes This case study looks at how new business models can create vast improvements in competitiveness. However‚ the models must be suited to the business environment at the time and will have a ‘shelf-life’ as the business environment changes. The case study looks at one on the world’s most successful adopters of a new business model that transformed the airfreight and package delivery sectors worldwide. But the advent of the internet in the mid-1990s
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Emotional Dissonance and Customer Service: An Exploratory Study Craig C. Julian ABSTRACT. In this paper‚ the broad context for the study of emotional dissonance and its importance to marketing is set out. The relevant literature on emotional dissonance‚ its antecedents and outcomes are introduced together with the knowledge gap in the literature. The conceptual framework of emotional dissonance is expanded via exploratory research using case studies in order to identify the key issues and the
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