Competing values in the culinary arts and hospitality industry Leadership roles and managerial competencies Michael W. Riggs and Aaron W. Hughey Abstract: It is important that education and training programmes align with the needs of the professions they are designed to support. The culinary arts and hospitality industry is a vocational area that needs to be examined more closely to ensure that the skills and competencies taught are those that will actually be needed when students matriculate
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Introduction The tourism industry is rapidly becoming one of the fastest growing and successful industries‚ with revenue of recorded 693 million international tourist arrivals in 2001‚ reported by World Tourism Organization (WTO)‚ nevertheless its definition cannot be agreed on. Youell (1998; pg.9) presents a definition given by WTO in 1993 defining tourism as “activities of persons travelling to and staying in places outside their usual environment for not more than one consecutive year for leisure
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model of service quality was developed by Parasuraman‚ Berry and Zeithaml (1985)‚ and more recently described in Zeithaml and Bitner (2003). It has served as a framework for research in services marketing‚ including hospitality marketing‚ for over two decades. The model identifies four specific gaps leading to a fifth overall gap between customers’ expectations and perceived service. The five gaps x Customers have expectations for service experiences and they use them to measure against the perceived
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Disadvantages to Working the Night Shift By Sid Williams III‚ eHow Contributor updated: March 11‚ 2010 1. As many companies operate 24 hours per day‚ there are jobs that require night or graveyard shift employees. Although it is true that working in night shifts has advantages--higher pay and less supervision--it also has several disadvantages. Health Concerns 2. Working the night shift poses health concerns primarily because the brain is programmed to sleep at night. Since the sleeping
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My character‚ Shift from The Last Battle‚ by C.S Lewis‚ is very different. Shift is an ape. Shift is old and clever. He is not very nice and cares about himself mostly. He is very cleaver but I also think he is not as cleaver as the book‚ The Last Battle portrayed him. If he was the cleverest he would have known that treating Shift rudely would not have been a good idea. I think people saying he his the oldest and cleverest just gets in his head too much. Shift is very cleaver in other parts
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Introduction Since early 30s‚ self-driving cars have been just 20 years away. Many of those earlier visions‚ however‚ depended on changes to physical infrastructure that never came about‚ such as special roads embedded with magnets. The future of transport is self-driving cars‚ said GPS inventor Bradford Parkinson [1]. Bradford Parkinson also says that “I think leads to robotic cars. I think there will come a time when you go down the highway and you don ’t have to have your hand on the steering
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available from countries such as India‚ Pakistan and the Philippines Dubai has now managed to transform it self into a Hospitality and Tourism Centre in the Middle East. The major trend in the job market place in Dubai has therefore been in favour of the tourism and hospitality industry (Collins‚ 2007). In other words‚ there are more and more jobs available in the particular industries as tourism increases exponentially each year. More over with recent expansions to their international airport‚ and
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team in the NFL but have recently been shown little respect. Why should you respect the Atlanta falcons a legitimate superbowl contenders. Since 2008 the Atlanta falcons have a record of 43-21 and 26-6 record at home during the same time period . four straight winning seasons and 3 playoff berths. With these type of numbers you would expect the team to be a super bowl contender in everyone’s eyes unfortunately this is not true. The majority of NFL fans do not consider the falcons to be one of the
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SERVICE QUALITY IN HOSPITALITY INDUSTRY THROUGH MANAGING THE ‘MOMENT OF TRUTH’: A THEORETICAL APPROACH Deborah Christine Widjaja Lecturer‚ Hotel Management Program‚ Faculty of Economics‚ Petra Christian University Email: dwidjaja@peter.petra.ac.id Abstract: Hospitality industry is one of the service businesses that pays so much attention to service quality as it is the main intangible product that it produces. This short article examines how to manage service quality in hospitality industry through managing
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ensures the highest standards of food safety - from the port to the plate. We would like the system to be so comprehensive and appealing that others are encouraged to use it as a model. Our vision will become a reality only when the government‚ food industry‚ service providers‚ educational and research organisations and the consumers collectively commit to work together and apply sound principles of food safety based on science and research. We have begun the process by promoting a positive food safety
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