Mara University of Technology Faculty of Business Management Bachelor in Business Administration (BBA) in Marketing. Individual Assignment : Frederick W. Smith‚ Founder of FedEx. Prepared by : Wan Azmir Bin Wan Hashim Student I/D : 2010920541 Group : EBMMB4B Course : ENT530 (Principles of Entrepreneurship) Prepared for : Puan Noor Faizah Binti Mohd Lajin Facilitator for : ENT530 (Principles of Entrepreneurship) Submitted on : 13th of
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Leader’s Background Frederick Wallace Smith‚ who is the founder‚ chairman‚ president and chief executive officer in FedEx‚ was born on 11 August 1994 in Marks‚ Mississippi. Fred Smith was born with a congenital birth defect called Calve-Perthes disease which caused him to wear braces and walk with the help of crutches during his youth time. As time passed by‚ he slowly grew out of the disease. At the age of 4 years old‚ he was raised by his mother and uncle after his father past away. He had a great
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set by Fred Smith for Federal Express teams improve organization performance? FedEx establish a standard of commitment to total quality service and also the company was ranked consistently as Worlds Most Admired Companies‚ 100 Best Companies to Work For and other such awards. So from the beginning high standards were set and now in the increasing adjustable and competitive business environment FedEx has to set new standards in order to maintain all those achievements. Frederick W. Smith organizes
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adjusted profit kept showed deficit in recent years. TUI Travel needs to take over a company (WH Smith Plc) which has a strong free cash flow to rebalance its financial weaknesses. Simultaneously‚ the operation principles by WH Smith are useful to TUI Plc to keep further profit growth and strong cash generation. This report aims to evaluate the necessity and feasibility for the acquisition of WH Smith by TUI travel. Content 1.0 Introduction - 5 - 2.0 SWOT Analysis of TUI Travel - 5 - 2.1
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in 1792 by Henry Walton Smith and his wife Anna in Little Grosvenor Street‚ London. WH Smith currently operates over 1200 stores‚ primarily in UK. It sells a wide range of products‚ which are divided into four categories: stationary‚ books and impulse as well as small range of entertainment products. Mission Statement: “WH Smith aim is to be Britain’s most popular book seller‚ stationer and newsagent”. Getting into more details of this statement it seems clear that WH Smith reached their purpose and
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before empowerment became a buzzword (pg 475).” FedEx employees try their best to keep the customer’s satisfaction at heart. They go above and beyond the call of duty to make sure the quality and satisfaction remain at a high standard. The CEO Frederick W. Smith said it best‚” The first time you tolerate anything other than a movement toward 100 percent customer satisfaction‚ you’re on the road to mediocrity.” 2. What specific elements/actions has FedEx implemented in its quality improvement history
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FEDEX is the leading global provider of supply chain management services to corporate customers It maintains a fleet of more than 665 aircraft and more than 41‚000 motor vehicles and trailers. To complement the express delivery business‚ FedEx Ground provides small-package ground delivery in North America‚ and less-than-truckload (LTL) carrier FedEx Freight hauls larger shipments. FedEx Office stores offer a variety of document-related and other business services and serve as retail hubs for other
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changes. In a recent decision FedEx canceled their order for ten global air freighters from Airbus. The huge A380 super jumbo airplanes were originally scheduled for delivery in 2008 but Airbus delayed the date to year 2009 and then to 2010. Frederick Smith‚ chairman and chief executive of FedEx‚ cited Airbus’s recent decision to delay delivery of the super jumbo amid production bottlenecks as the reason for shifting its order to Boeing." Global demand for air cargo and express services continues
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different avenues including a user-friendly Web site. Federal Express customers are assured that FedEx will always be on top of technology. Strategic Vision: Federal Express’ will always have competent top managers in charge of strategic direction. Frederick Smith built an industry leader‚ and kept it in that position since 1973. First-Mover Advantage: Federal Express has had first-mover advantage in several areas. (1) Being a global express transportation company. (2) Advanced technology and communication
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leadership and management support for the IS strategy. Fred Smith founded FedEx Corporation formerly known as Federal Express in 1973 in Memphis‚ Tennessee. An Express Transport and Logistics company‚ Federal Express was joining a domestic market dominated by the US Postal Service and UPS (United Parcel Service). Fred Smith understood for the company to prosper‚ he had to embrace technology and use it strategically to improve his business. Smith understood the importance of information in his industry
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