CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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Find a credible article in the University Library related to issues of social development in adulthood. Write a summary of the article using at least 400 words in which you do the following: · Explain why you chose this topic and article. · If you had to write a research paper on this topic‚ would you use the article you selected? Explain why or why not. Submit a copy of your article selection‚ along with your summary as a Microsoft® Word attachment to your Assignment Section
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Myer and Allen (1997). Job satisfaction and employees’ attitude have an effect to the capacity and productivity at the workplace directly. People who are very satisfied with their job often work greater effective or lack of absenteeism‚ quitting job and late for work or lethargy. In Vietnam‚ thank to profound globalization‚ people has especially cared about diversity in organization’s culture and doing many researches to understand more about the level of job satisfaction and attitudes toward work
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Being Late Being late is unacceptable in any working environment. Every person is late at least a few times in his/her lifetime. Some people can be late occassionally due to circumtances beyond their control. Bill was late for his job presentation. Bill’s excused was because of the traffic‚ and there is an ongoing road construction that is causing the traffic. The people that Bill supposed to meet in the meeting were disappointed‚ embarrassed‚ and not willing to extend their waiting time period
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referred to as a late-term abortion‚ which usually occurs between the 24th and 28th weeks of a pregnancy. One of the problems associated with the ban on late term abortions in the United States is that viability is not defined. That is‚ there is no set week of gestation where a fetus is said to be viable. Late term abortions are performed for several reasons: sometimes the woman was not aware she was pregnant until the third trimester‚ some fetal abnormalities can not be detected until late in pregnancy
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Phillip Kotler “Satisfaction is a feeling of pleasure (or) disappointment resulting from comparing through perceived performance in relation to his her exception”. Since customer satisfaction is an important goal of any marketing program it is necessary to establish factors which help satisfy the customers. * Quality * Fair price * Economic & Efficient * Efficient delivery * Serious consideration After sales service Meaning of customer Satisfaction Customer “He
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Being watched by the government isn’t what any citizen in any country would like. The government basically knows what is happening worldwide. With every word and every moment being recorded‚ creating a feeling as if citizens were trapped in a bubble with no space‚ there is nowhere to hide or run. The book 1984 displays how citizens of this time have no freedom. There is a character in the book named Winston‚ who is one of the very few citizens who doesn`t support this system at all. In 1984‚ Freedom
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“Employee Satisfaction in Kotak Mahindra” Certificate This is that the project titled “Employee Satisfaction in Kotak Mahindra” is an academic work done by “Amit kumar shah” submitted in the partial fulfillment of the requirement for the award of the Degree of BBA from MAIMS .It has been completed under the guidance of MR. JAGAT JYOTI BARUA . We are thankful to Kotak Mahindra for having allowed our student to undergo project work training . the authenticity of the project work will be examined
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Job Satisfaction - Introduction The father of scientific management Taylor ’s (1911) approach to job satisfaction was based on a most pragmatic & essentially pessimistic philosophy that man is motivation by money alone. That the workers are essentially ’stupid & phlegmatic ’ & that they would be satisfied with work if they get higher economic benefit from it. But with the passage of time Taylor ’s solely monetary approach has been changed to a more humanistic approach. It has come a
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(www.investopedia.com). From the business standpoint of Wayne Cascio in his book Managing Human Resource: Productivity‚ Quality of Work Life‚ Profits‚ “Absenteeism is any failure of an employee to report for or to remain at work as scheduled‚ regardless of reason.” Which
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