JÖNKÖP I N G INTERNATIONAL B U S I N E S S SCHOOL JÖNKÖPING UNIVERSITY How does Knowledge Management improve the Service Industry? Author: Paween Pusaksrikit Tutor: Jörgen Lindh Jönköping: June 2006 i Table of Contents 1 Introduction ................................................................................ 4 1.1 Problem Discussion................................................................................4 1.2 Purpose ........................................................
Premium Knowledge management Qualitative research Knowledge
Journal of Knowledge Management Eight questions for customer knowledge management in e‐business Jennifer Rowley Article information: To cite this document: Jennifer Rowley‚ (2002)‚"Eight questions for customer knowledge management in e#business"‚ Journal of Knowledge Management‚ Vol. 6 Iss 5 pp. 500 - 511 Permanent link to this document: http://dx.doi.org/10.1108/13673270210450441 Downloaded by NANYANG TECHNOLOGICAL UNIVERSITY At 10:06 09 September 2014 (PT) Downloaded on: 09 September 2014‚ At:
Premium Knowledge management Marketing Customer relationship management
| Case 1:Cognizant 2.0: Embedding community and knowledge into work processes | | INSY 444‚ Fall 2011 | | Submitted by: Ni Xiqin Oliver | | Oct 31‚ 2011 | Table of Contents A. Introduction 3 B. Background 3 Industry: 3 Product: 4 C. Problems 5 D. Alternatives 6 E. Comparison between different alternatives and Recommendations 7 F. References 8 A. Introduction Developed by Cognizant Technology Solutions‚ Cognizant 2.0(C2) is a corporate version of social media
Premium Knowledge management Knowledge Tacit knowledge
What does Cash’s list of the 13 reasons for beveling the edges of the coffin tell us about him? In the novel As I Lay Dying‚ Cash has to build a coffin for his dying mother. He decides to bevel the edges‚ and he makes a list of thirteen reasons for doing so. This action tells a lot about his personality. By making this list‚ it is made apparent that Cash is a practical person who likes order. Only an organized person would make a list-and an extensive one at that- of reasons why he is doing
Premium William Faulkner Fiction Psychology
How does knowledge management influence innovation and competitiveness? The Authors Alberto Carneiro‚ Alberto Carneiro is Assistant Professor in the Polytechnic College at the University of Lisbon‚ Portugal. Abstract Is concerned with human value management‚ examines the relationships between organizations’ competitiveness‚ innovation advancements‚ and knowledge management and presents a set of considerations regarding how these relationships affect strategic management and the formulation
Premium Management Innovation Knowledge management
Supplemental Statement [pic] Position/Series/Grade: Program Support Assistant‚ GS-0303-06 Announcement No.: 08-849TT [pic] KSA # 1: Knowledge of medical terminology. While working at the Atlanta VA Medical Center I developed a tracking database for Fee Basis. During the design phase of the project it became necessary to familiarize myself with medical terminology in order to communicate with staff about data fields that were to be included in the database. Other duties
Premium Microsoft Microsoft Office Microsoft Access
In today’s world the pedagogical knowledge gives us many skills in the processes and practices or methods of teaching and learning and how it has to do with educational purposes‚ values and aims. This knowledge is involved in all issues of student learning‚ classroom management‚ lesson plan development and implementation‚ and student evaluation. There are many important factors in the construction of this pedagogical knowledge: The teaching process (teaching as a noun)‚ teaching (as an action) and
Free Education Teacher Pedagogy
Introduction In this report we have modelled a knowledge management system using CommonKADS methodology and conducted a social analysis of the proposed knowledge management system. We have applied the common KADS methodology to analyze a Virtual Organization established between Small Scale Machinery (SSM) enterprises and Die Cast limited (DCL). We further looked at improving this virtual organization with the help of a Knowledge Management system. We have analyzed Virtual Organization from an
Premium Knowledge Knowledge management Tacit knowledge
Harley Davidson is manufactures heavyweight cruiser and touring motorcycles. The company operates through two segments: the Motorcycles segment and the Financial Services segment. In this report‚ I will discuss about the important of environment knowledge which is explicit and tacit and explain their SWOT analysis on both companies. SWOT is a planning tool used to identify Strengths‚ Weaknesses‚ Opportunities and Threats involved in a business. It is used as part of Strategic Planning Process. Reason
Premium Harley-Davidson Motorcycle
Reprinted from Future of Work Agenda March 2007 What is a Knowledge Worker‚ Anyway? by Jim Ware and Charlie Grantham In our consulting and research work we spend a lot of time exploring how the emergence of knowledge work as the primary driver of economic activity is changing the nature of the workplace and even basic organizational and management practice. Recently one of our clients asked us a very basic question: Just what is a knowledge worker?” As he said‚ “Everyone uses that term but it certainly
Premium Knowledge management Peter Drucker Knowledge worker