Model of Service Quality 2 2-2 Variations of the Gaps Model Five Service Quality Gaps Variations of the Gaps Model Six Service Quality Gaps Variations of the Gaps Model 13 Service Quality Gaps (Gaps Model gone wild) Chapter Conceptual Framework of the Book: The Gaps Model of Service Quality The Customer Gap (Sometimes referred to as Gap 5) 2 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Service Design and
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Initial idea: Offer affordable sports equipment for children Products: − Used (second-hand) products − Surplus equipment from manufacturers and retailers Current situation (December 2007): − Demand has been growing steadily over the last years − The products are distributed to the U.S. customers through a single (and small) warehouse in St. Louis − The warehouse is leased on a year-to-year basis − The current network design‚ in particular the distribution network and warehouse
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Microeconomics I Homework#1 Answer Key Fall 2009 I. Multiple choice question 1 2 3 4 5 6 7 8 9 10 D C C A A D D B A C 11 12 13 14 15 C C A B C 1) Who or what is responsible for the allocation of scarce resources into the production of most goods in the U.S.? A) the American government B) the UN C) the Federal Reserve Bank D) markets and prices Answer: B 2) Which of the following is an example of a normative statement?
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Characteristic of services Intangibility Unlike products services cannot be counted‚ measured‚ or felt. It is difficult to explain to the customer what a specific feature in the service will give to the customer. As services are intangible‚ the perceptions of customers regarding the service may differ at any given amount in time. Each customer will have a different perception and experience about the same service. But in a hotel the quality of service is not only dependent on the courteousness
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fuel cell electric vehicles and batter electric vehicles for which electromotive technology will be the key. Honda released its prototype EV-neo in April 2010‚ a scooter model that was designed for durability in heavy-duty business such as delivery service.
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equilibrium in established. Increase in Supply (Technology) New Machines‚ More Products The new discoveries in technology have increased the amount of RedBull Energy Drinks produced in a day. This results in a decrease of costs on the business expenses which leads into making more products at the same cost as before. Therefore‚ the supply will in increase and cause a surplus until we lower prices to reach a new equilibrium. Decrease in Supply (Government Intervention) Taxes on Energy Drinks
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This is caled the Griffin Paradox. (Constant gradient). 3.Expectation that price will increase: If price increases and people expect it to increases even more‚ they will buy more at the increased price befor further price increases occur. If supply and demand interact‚ a market equilibrium price will be created. If
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5) The Setting The setting of "As I Lay Dying" takes place in Yoknapatawpha county‚ Mississippi during the turn of the 20th century. After the death of Addie Bundren‚ the Burdens transported her coffin towards her burial ground in Jefferson. During their trek‚ of nine days‚ they experienced many milieu: there small hilly farm‚ a overflooded river‚ a burned barn‚ and the civilized city of Jefferson. The Burdens farm is in the middle of nowhere‚ with only a road going through it and their closest
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customers faster than the competition will improve a company’s competitive position. To remain competitive‚ companies must seek new solutions to important Supply Chain Management issues such as modal analysis‚ supply chain management‚ load planning‚ route planning and distribution network design. Companies must face corporate challenges that impact Supply Chain Management such as reengineering globalisation and outsourcing. Why is it so important for companies to get products to their customers quickly
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and turbulent markets‚ supply chain vulnerability has become an issue of significance for many companies. As supply chains become more complex as a result of global sourcing and the continued trend to ‘leaning-down’‚ supply chain risk increases. The challenge to business today is to manage and mitigate that risk through creating more resilient supply chains. Supply chain managers strive to achieve the ideals of fully integrated efficient and effective supply chains‚ capable of creating
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